Senior Client Account Manager

Company Description NoBrokerHood is a technologically advanced visitor, community, finance, and asset management platform designed to make living in gated societies more secure and convenient. Launched in 2018 as a subsidiary of NoBroker—India’s first prop-tech unicorn—it has quickly become a market leader, managing over 25,000 societies and securing the lives of millions of families across the country. The platform serves all key stakeholders in a community, including administrators, management committees, guards, and residents, and offers services such as home maintenance and support for renting or selling property. NoBrokerHood also enables revenue opportunities for societies and partner businesses through monetization and marketplace features. Backed by recent funding from Google, the company operates with strong data privacy and security standards, including Level 1 PCI-DSS, GDPR, PDPB 2019, and ISO 27001 certifications.
Role Description The Senior Client Account Manager role is a full-time, on-site position based in Bengaluru. This role involves managing key client accounts, serving as the primary point of contact for gated societies and community stakeholders, and ensuring high levels of customer satisfaction and retention. The Senior Client Account Manager will oversee onboarding and implementation of NoBrokerHood solutions, coordinate with internal teams to resolve issues, and drive product adoption and usage across client communities. Responsibilities include analyzing account performance, identifying opportunities for upselling and cross-selling services, and presenting insights and recommendations to both clients and internal management. The role also requires close collaboration with operations, product, and support teams to deliver consistent service quality and to contribute to process improvements.
Qualifications
Strong client relationship management and account management skills, including experience handling key or enterprise-level accounts.
Proficiency in stakeholder communication, negotiation, and conflict resolution, with the ability to manage expectations across diverse client groups.
Experience in operations or service delivery coordination, preferably within SaaS, prop-tech, or community management platforms.
Ability to analyze account metrics, prepare reports, and use data insights to improve client engagement and retention.
Excellent spoken and written communication skills in English; proficiency in local languages used in Bengaluru is an advantage.
Demonstrated ability to work on-site with clients, conduct meetings and trainings, and manage multiple accounts simultaneously.
Bachelor’s degree in Business, Management, Marketing, or a related field; an MBA or equivalent postgraduate qualification is a plus.
Prior experience in residential communities, facility management, or real estate services will be beneficial.
Comfort with technology platforms, CRM tools, and mobile applications, with a willingness to learn new systems quickly.

Skills
CRM, Account Management, Negotiation, Onboarding

Experience
5+ yrs

Work arrangement
No