Automotive Service Advisor / Writer | Weekends Off | Forney

Job Title:
Automotive Service Advisor / Writer
Location:
725 E US Hwy 80 Forney, TX 75126
Job Overview:
As an Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicles. You are the person that our guests see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our guests.
Service Advisors have the responsibility of taking our guest through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility.
Responsibilities include, but are not limited to:
Greet every guest that enters our facility with hospitality and respect
Present the best solution to properly repair our guest’s vehicle in a way that is easy for them to understand
Manage the store’s workflow in an effective and efficient manner
Consistently and effectively sell our services without jeopardizing honesty and integrity
Maintain a positive attitude and team atmosphere at all times
Communicate on the phone in a clear professional manner
Accurate, thorough documentation is a required part of our workflow to ensure transparency, accountability, and high-quality service
Build long-term relationships between the store, yourself and the guest
Directs, coordinates, and participates in performing guest service activities
Shuttle guests as needed in CBA branded vehicle
Ensure that all repairs are performed to proper specifications.
Work together as a team and assist other employees as needed.
Other duties as assigned.
Qualifications:
Current driver’s license
Driving record acceptable to our current insurance carrier
Proficiency in Windows based computer software and automotive store applications
Previous experience in an Automotive Service Writer/Advisor/Sales role is REQUIRED *******
Physical Requirements:
Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
Occasionally lifting and carrying objects over 50 lbs.
Keeping a brisk work pace in a high-volume environment

Skills
Documentation

Employment type
Full-time

Work arrangement
No