Fairmont Gold Supervisor - Full Time, Seasonal

Fairmont Gold Supervisor
Are you passionate about creating personalized guest experiences and leading others to deliver service that feels both effortless and genuine?
As a Fairmont Gold Supervisor, you’ll help lead the daily operation of our exclusive Fairmont Gold floor, supporting our colleagues while ensuring every detail of the guest journey reflects Fairmont’s luxury service standards.
At Fairmont Hotel Vancouver, Fairmont Gold is our signature “hotel-within-a-hotel” experience. Featuring 51 beautifully appointed guest rooms and our Fourteenth Floor Heritage Suite Collection, Fairmont Gold offers personalized service, private check-in, an exclusive lounge with daily food & beverage offerings, and elevated amenities designed to make every stay feel special.
What’s in It for You
Full-time seasonal position from November 2026 to March 2027
An inclusive, empowering, and positive company culture where people are at the heart of everything we do
Opportunity to work with experienced hospitality professionals in a luxury hotel environment
Access to global opportunities through our colleague travel and internal mobility programs
Competitive wage of $34.01 per hour
Complimentary meals during shifts through the Colleague Dining Program
Discount program offering up to 50% off select Pacific Northwest food & beverage venues
Opportunity to work in a landmark luxury hotel established in 1939
Participation in Corporate Social Responsibility initiatives
What You’ll Be Doing
As a Fairmont Gold Supervisor, you’ll lead by example and support the team in creating a seamless and highly personalized experience for our Fairmont Gold guests. Your responsibilities will include:
Lead and support the daily operation of the Fairmont Gold floor and lounge, ensuring consistent luxury service, presentation, and operational standards
Provide warm, professional, engaging, and personalized service throughout the guest journey, from arrival through departure
Support, coach, and guide Fairmont Gold colleagues during the shift, coordinating priorities and helping the team deliver a seamless experience
Review daily arrivals, departures, guest profiles, preferences, and special requests to anticipate needs and personalize each stay
Welcome Fairmont Gold guests and support private check-in and check-out, concierge services, and other guest-service functions
Build genuine relationships with guests, recognize preferences, and look for thoughtful opportunities to make their stay memorable
Respond to guest concerns promptly and professionally, taking ownership and working with the appropriate teams to achieve effective resolution
Oversee daily Fairmont Gold Lounge food & beverage service, ensuring offerings are presented, replenished, and maintained to established luxury and food safety standards
Monitor lounge service periods and adjust priorities and colleague deployment according to guest volume and operational needs
Work closely with Culinary and Food & Beverage teams to coordinate daily offerings, service requirements, dietary restrictions, allergies, special requests, and replenishment
Ensure the lounge, buffet presentations, service areas, china, glassware, equipment, and guest spaces remain clean, organized, properly stocked, and beautifully presented throughout service
Ensure food safety, sanitation, responsible liquor service, and workplace safety requirements are consistently followed
Maintain strong knowledge of Fairmont Gold food and beverage offerings and confidently respond to guest questions regarding ingredients, preparation, dietary requirements, and beverage selections
Develop strong knowledge of Vancouver restaurants, attractions, events, transportation, and activities to provide personalized recommendations and concierge assistance
Work closely with Front Office, Housekeeping, Culinary, Food & Beverage, Concierge, and other hotel departments to ensure seamless communication and follow-through on guest needs
Identify appropriate opportunities to enhance the guest experience, encourage loyalty, and support hotel revenue through room and experience recommendations
Assist with shift briefings, colleague assignments, operational follow-up, and communication of important guest and hotel information
Maintain accurate guest information and departmental records using Opera PMS and other hotel systems
Maintain professional appearance, grooming, hygiene, and uniform standards and lead by example in accordance with hotel expectations
Follow departmental procedures, hotel policies, Fairmont brand standards, and all applicable health and safety requirements
Participate in required briefings, meetings, training, audits, and service excellence initiatives
Perform other duties reasonably assigned to support Fairmont Gold and hotel operations
What You Bring to the Role
We’re looking for someone who understands that Fairmont Gold is about more than excellent guest service. You should be equally comfortable engaging with a guest, supporting your team, and overseeing a busy food & beverage lounge service.
Minimum 2 years of Food & Beverage experience, preferably within a luxury hotel, upscale restaurant, lounge, or similar high-service environment
Previous supervisory or leadership experience in Food & Beverage, Front Office, Guest Services, or luxury hospitality preferred
Strong knowledge of food & beverage service standards, food safety, sanitation, dietary restrictions, allergens, and responsible alcohol service
Valid Serving It Right certification required
Previous Front Office, Fairmont Gold, Concierge, or Guest Relations experience considered a strong asset
Experience with Opera PMS or a similar Property Management System preferred
Strong luxury service orientation with a genuine ability to anticipate guest needs and personalize experiences
Excellent verbal and written communication skills with a polished, professional presence
Strong interpersonal, problem-solving, and service-recovery skills
Confidence leading by example, providing direction, and supporting colleagues during busy service periods
Strong knowledge of Vancouver and the surrounding area, including restaurants, attractions, events, transportation, and activities
Strong organizational skills and the ability to manage multiple priorities while remaining calm and professional
Reliable, accountable, and comfortable working both independently and collaboratively
Strong computer skills and the ability to confidently learn and navigate hotel systems
Flexibility to work a variety of shifts, including early mornings, evenings, weekends, and holidays, based on operational requirements
Physical & Operational Requirements
Standing and walking for extended periods throughout the shift
Frequent movement throughout Fairmont Gold and other areas of the hotel
Frequent bending, reaching, carrying, and repetitive movement associated with lounge and guest service
Occasional kneeling, pushing, and pulling
Ability to safely lift and carry up to 20 lbs. (9 kg)
Ability to safely handle trays, food and beverage service items, china, and glassware
Ability to work effectively in a busy guest-facing and food & beverage environment with changing service demands
If you’re passionate about luxury hospitality and food & beverage, enjoy leading and supporting a team, and take pride in creating personalized experiences where every detail matters, we invite you to join our Fairmont Gold team at the Castle in the City.

Employment type
Full-time

Work arrangement
No