Vice President of Customer Experience

Company Description NS Group is an organization dedicated to supporting and rebuilding families with care, respect, and long-term commitment. Based in Siliguri, West Bengal, the group focuses on providing structured services and initiatives that strengthen family relationships and wellbeing. Team members work collaboratively to create practical solutions for diverse family needs and circumstances. NS Group values compassion, integrity, and reliability, offering a supportive environment for professionals who want to make a meaningful social impact. The organization encourages continuous learning and growth for all team members.
Role Description The Project Assistant role is a full-time remote position responsible for supporting the planning, coordination, and execution of family-focused projects and initiatives. Day-to-day tasks include assisting with project scheduling, maintaining documentation, preparing reports, and tracking progress against milestones and timelines. The Project Assistant collaborates with project leads and cross-functional teams, helps organize virtual meetings, records minutes, and follows up on action items. The role also involves handling basic data entry, updating project tools and databases, and communicating clearly with internal stakeholders and external partners. The ideal candidate is organized, detail-oriented, and comfortable working independently in a remote setting while managing multiple tasks and priorities.
Qualifications
Candidates should possess strong organizational, time management, and multitasking skills to handle multiple projects and deadlines.
Candidates should possess effective written and verbal communication skills for documentation, reporting, and coordination with diverse stakeholders.
Candidates should possess proficiency with productivity tools (e.g., spreadsheets, word processing, project tracking software) and basic data management skills.
Candidates should possess problem-solving, critical thinking, and adaptability skills to support evolving project needs and challenges.
Candidates should possess collaboration, teamwork, and stakeholder management skills to work effectively across remote and cross-functional teams.
Relevant experience in project coordination, administration, or support roles is beneficial; familiarity with social impact or family-focused work is a plus.
A diploma or bachelor’s degree in any discipline is preferred, along with a willingness to learn and grow within the organization.

Skills
Data Entry, Documentation

Experience
10+ yrs

Work arrangement
Yes