E-commerce Manager / Marketplace Manager / Online Business Manager

Role Description
We are seeking a proactive and results-driven E-commerce Manager / Marketplace Manager / Online Business Manager to oversee online business operations, manage digital sales channels, and drive sustainable growth across e-commerce platforms. The successful candidate will be responsible for developing online business strategies, optimizing marketplace performance, coordinating product listings, and ensuring an effective customer shopping experience.
The role involves managing the overall e-commerce lifecycle, from product presentation and pricing strategies to order processing, customer service, inventory coordination, and sales performance analysis. The successful candidate will work closely with marketing, sales, logistics, finance, and customer support teams to improve operational efficiency and achieve business objectives.
Key responsibilities include:
Develop and implement e-commerce strategies to increase online sales and business growth.
Manage daily operations across online stores, marketplaces, and digital sales platforms.
Oversee product listings, descriptions, images, pricing, and promotional information.
Monitor sales performance, conversion rates, website traffic, and customer engagement.
Coordinate online marketing campaigns, seasonal promotions, and product launches.
Manage marketplace accounts and ensure compliance with platform policies and requirements.
Analyze customer behavior, market trends, and competitor activities to identify growth opportunities.
Coordinate inventory availability, order fulfillment, shipping, and delivery processes.
Work with marketing teams to improve search visibility, product positioning, and digital advertising performance.
Monitor customer feedback, reviews, complaints, and service quality.
Identify opportunities to improve website functionality, shopping experience, and checkout processes.
Prepare regular sales reports, performance analysis, and business development recommendations.
Coordinate with suppliers, logistics partners, and internal departments to maintain smooth operations.
Manage promotional budgets, pricing activities, and online merchandising strategies.
Ensure accurate product information, stock records, and order management documentation.
Identify operational challenges and implement improvements to increase efficiency and profitability.
Qualifications
Bachelor's degree or relevant educational background in Business Administration, E-commerce, Marketing, Digital Business, or a related field.
Strong understanding of e-commerce operations, online retail management, and marketplace platforms.
Knowledge of online sales strategies, digital merchandising, and product listing optimization.
Familiarity with platforms such as Amazon, Shopify, eBay, Noon, or other relevant marketplaces.
Understanding of digital marketing, SEO, paid advertising, and online customer acquisition.
Ability to analyze sales data, customer behavior, conversion rates, and business performance metrics.
Knowledge of inventory management, order processing, and fulfillment coordination.
Familiarity with e-commerce analytics tools, content management systems, and reporting software.
Strong organizational, analytical, and problem-solving abilities.
Excellent communication, coordination, and stakeholder management skills.
Ability to manage multiple online channels and prioritize operational activities.
Strong attention to detail and commitment to customer satisfaction.
Ability to identify business opportunities and recommend practical improvements.
Adaptability to changing digital trends, marketplace policies, and customer expectations.
Commitment to operational efficiency, business growth, and continuous improvement.

Skills
Digital Marketing, SEO, Business Development, Customer Support, Inventory Management, Documentation

Experience
5+ yrs

Work arrangement
Yes