Assistant Manager Reservation

We are seeking an enthusiastic and detail-oriented Assistant Manager - Reservations to join our dynamic team in Udaipur, India. In this pivotal role, you will oversee the reservations department, driving revenue optimization while ensuring exceptional guest experiences. You will lead a talented team, manage complex booking operations, and implement strategic initiatives that enhance our hotel's occupancy and profitability. This position offers an exciting opportunity to make a meaningful impact on our organization's success while fostering a collaborative and customer-focused work environment.
Plan and coordinate room reservations while implementing effective selling techniques and strategies to maximize room revenues and achieve occupancy targets
Supervise and mentor reservation associates, providing supportive guidance and clear delegation of tasks to ensure efficient department operations and team development
Prepare and analyze monthly forecasts, statistical reports, and occupancy projections to support strategic planning and annual budget development
Maintain accurate and up-to-date guest records and corporate databases, ensuring all booking information is recorded according to standard procedures and company policies
Respond promptly to guest inquiries and resolve issues with professionalism and discretion, while analyzing guest history and special instructions for regular and VIP guests to ensure personalized service delivery
**Required Qualifications:**
Minimum 2-3 years of professional experience in Reservations, Front Office, or Guest Services within the hospitality industry
Excellent verbal and written communication skills in English with strong attention to detail and accuracy
Advanced proficiency with hotel reservation systems and booking platforms
Demonstrated ability to multitask effectively in a fast-paced environment whilst maintaining precision
Strong organisational and time management skills with exceptional ability to prioritise competing demands
Proven track record of handling guest requests with professionalism, discretion, and effective problem-solving
Solid understanding of revenue management principles, upselling techniques, and occupancy optimisation strategies
Leadership capabilities with the ability to motivate, support, and develop team members
Analytical mindset with ability to interpret data, prepare forecasts, and generate meaningful reports
**Preferred Qualifications:**
Proficiency in additional languages beyond English
Experience with revenue optimisation and dynamic pricing strategies
Demonstrated strategic thinking ability and innovative approach to problem-solving

Experience
2-3 yrs

Employment type
Full-time

Work arrangement
No