Operation Manager

* Oversee day-to-day operations of the Resort, including Food & Beverage, Culinary, and Rooms Division.
* Support the General Manager in the overall management and strategic direction of the hotel.
* Ensure the smooth operation and coordination of the hotel through respective Department Heads
* Lead by example, Ensuring delivery of a consistently exceptional guest experience across all areas of the hotel, in line with Movenpick brand standards
* Analyses guest feedback, trends and satisfaction metrics, implementing corrective actions and continuous improvement initiatives
* Maintain constant awareness of all ongoing activities throughout the entire operation.
* Drive quality across the resort and inspire the team to create extraordinary guest experiences.
* Ensure the team is fully aware of operating standards and mystery audit criteria, conducting spot checks and audits to ensure targets are met.
* Support Heads of Department (HODs) in managing talent within their departments, ensuring correct standards and methods of service are maintained.
• 12 + years’ industry experience in upmarket brands; at least 2 years’ experience in similar role
• Strong process orientation; Strong Leadership abilities and organizational skills;
• Must be strategic, creative and able to clearly communicate how plans will deliver on overall goals
• Go-getter; comfortable taking ownership of projects and expanding scope of responsibilities.
• Outstanding PR and social integration skills to develop strong customer relations

Employment type
Full-time

Work arrangement
No