Branch Manager

Company Description YES BANK is a leading Indian private sector bank focused on transforming the country’s financial landscape through innovative and transparent banking solutions. With 1,300+ branches across India, the bank serves retail, MSME, and corporate clients with a full range of financial services. YES BANK leverages advanced technology and deep industry insights, including processing a significant share of UPI transactions nationwide, to meet the evolving needs of diverse customers. The bank emphasizes robust risk management, security, and sustainability to deliver long-term value and positive social and environmental impact. Team members join a dynamic culture that encourages learning, growth, and meaningful contribution to the future of banking.
Role Description The Branch Manager is a full-time, on-site role based in Ghaziabad, responsible for leading branch operations and business growth. The role involves managing day-to-day banking activities, ensuring compliance with regulatory and internal policies, and overseeing customer service standards. The Branch Manager will drive retail and MSME business, build and maintain customer relationships, and coordinate sales initiatives to achieve deposit, loan, and fee income targets. This position includes supervising and mentoring branch staff, optimizing branch processes for efficiency and risk control, and implementing digital and technology-led solutions to enhance customer experience. The Branch Manager will also collaborate with regional and corporate teams on strategic initiatives, audits, and performance reporting.
Qualifications
Candidates should possess strong leadership and people management skills, including team supervision, performance coaching, and staff development.
Candidates should possess branch operations and risk management skills, including knowledge of banking processes, regulatory compliance, and internal controls.
Candidates should possess customer relationship and service excellence skills, with the ability to handle queries, resolve issues, and maintain high satisfaction levels.
Candidates should possess business development and sales skills, including cross-selling banking products, achieving revenue targets, and growing the branch portfolio.
Candidates should possess financial acumen and analytical skills, with competence in reviewing branch performance, interpreting data, and making informed decisions.
Candidates should possess digital and technology orientation, including comfort with core banking systems, UPI and digital channels, and emerging fintech tools.
Relevant experience in retail or MSME banking, preferably in a branch leadership or supervisory role, is highly beneficial.
A graduate degree in Finance, Commerce, Business Administration, or a related field is preferred; professional certifications in banking or risk management are an advantage.
Strong communication and interpersonal skills, ethical conduct, and a commitment to customer security and data confidentiality are essential.

Skills
Business Development, Risk Management, Regulatory Compliance

Experience
5+ yrs

Work arrangement
No