Optical Manager - Deerfield Square

Warby Parker is on the lookout for a highly skilled Optical Manager to join our growing in-house Optical team. In this role, you'll use your professional skill set and product expertise to create incredible experiences for customers. Whether you're helping longtime Warby Parker fans or first-time wearers, you'll leave them excited and confident about our glasses. (Our frames are really special, after all. Take a peek at how they're made.) Acting as both a coach and team player, you'll lead your store's Opticians and jump in to consult customers as needed. Our ideal candidate is a lifelong learner who's able to embrace challenges, foster an encouraging work environment, and help Warby Parker grow. Sound like the job for you? Read on!
What you'll do
Optical duties
● Work directly with customers to help meet all of their eyewear needs
● Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
● Check that our finished eyewear meets our optical standards, as well as customer requirements and requests
● Use your expertise to explain prescription terminology and product offerings to customers
Leadership responsibilities
● Manage a team of Opticians by giving and receiving feedback, holding ongoing development conversations, and leading by example on the floor
● Uphold exceptional service standards when working with customers and implement retail experience programs that increase their loyalty and engagement
● Report to the Store Leader, working together to anticipate staffing needs and oversee Optician Apprentice Program participants
● Stay up to date with HR policies and procedures to promote a productive, safe culture in the store and leverage company resources to increase employees' engagement and job satisfaction
● Support general store systems, inventory databases, and business operations