Concierge Assistant (Philippines, Remote)

Who We Are
GrowthAssistant connects top marketing and operations talent with fast-growing companies that depend on great execution to scale. Founded in 2021 and named by Forbes as one of the best startups to work at, we're a permanently remote team that runs on integrity, proactive candor, and a bias toward action — and we prioritize the human experience in everything we do. We hire for skill and for heart, and we invest in our people for the long haul.
The Opportunity
We're hiring a Concierge Assistant for a couples wellness company that helps partners invest in their relationships and intimacy, both inside and outside the bedroom, through an AI concierge. This is a true concierge seat rather than a typical support role: you'll be the warm, trusted voice couples hear from over email and chat, so tone of voice, English proficiency, and character matter as much as any skill. Because the brand is built around intimacy and relationships, you'll need to be comfortable discussing those topics openly and professionally. This is a 3-month commitment.
What Your Day-to-Day Will Look Like
Customer Communication: Manage, communicate, and respond to customers via email and chat.
Personalized Solutions: Understand each customer's needs and provide appropriate, personalized solutions.
Trusted Advisor: Act as a trusted advisor to couples, providing guidance, best practices, and recommendations that help them get the most from the product and services.
Cross-Team Collaboration: Work with the research, product, and logistics teams to resolve questions and deliver the right answer.
Relationship Building: Build strong relationships with couples through trust, empathy, and professionalism.
What You Bring
Concierge Presence: A warm, "best friend" tone of voice and a polite, empathetic, patient, and trustworthy character that makes people feel at ease, with real passion for customer care.
English Proficiency: Excellent written and verbal English, with strong interpersonal communication that lets you engage and connect with couples.
Initiative & Resourcefulness: A "get it done" attitude: you take initiative, stay resourceful, and keep a positive outlook.
Problem Solving: Excellent problem-solving skills and the ability to think critically and creatively to resolve issues.
Collaboration & Detail: Comfortable working with cross-functional teams, independent, detail-oriented, organized, and able to follow instructions precisely.
Schedule: Availability for US hours, working from home.
Bonus Points if:
Experience as a concierge, in customer service, or in a related role (for example, travel concierge or executive PA)
What We Offer
We believe the right talent, placed in the right role, changes everything, and that starts with how we take care of you. Our benefits are designed to support your life inside and outside of work:
Fully Remote: A 100% remote environment that lets you work where you're at your best.
Health Coverage: Health benefits for eligible team members, available after an initial service period.
Paid Time Off: Paid holidays and paid vacation time, plus additional leave for life's important moments, including bereavement and parental leave.
Growth and Recognition: Annual performance reviews with potential for rate increases, plus additional bonuses where applicable.
Rewards for Referrals: Referral bonuses when you help us find great talent.
*Benefits vary by role, location, and eligibility.
Your Application Roadmap
You've applied; now let's get to work. Here's the play-by-play:
Step 1 Resume Screening: Our hiring team reviews your experience to see how your unique skills align with our high-growth roles.
Step 2 Recruiter Interview: If we believe we have a great client match, we'll reach out to schedule a human-to-human chat to discuss your career goals, experience, and what makes you tick.
Step 3 Online Assessment: This is your chance to shine! You'll complete a role-specific test, a personality assessment, and your official GA Profile Form so we can represent you.
Step 4 Match Interview: You'll meet with one of our Senior Leaders for a deep-dive validation to ensure we're matching you with the right opportunity. This is your moment to bring your A-game and really shine — it's the final step for many of our roles!
Depending on the client, there are sometimes 2 additional steps:
Step 5 15-min Prep Call: We've got your back. Before the final round, your Recruiter will hop on a quick call to coach you, share insider tips, and ensure you're 100% ready.
Step 6 Client Interview: You'll meet the client to discuss how you'll help them scale and succeed. Bring your metrics and be on your A-game — this is your last chance to make a great first impression!
Join our 100% remote global team today, and grow with GrowthAssistant!
GrowthAssistant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business need.

Work arrangement
Yes