IT Manager

IT Manager
A Fortune 200 company building its Global Capability Centre (GCC) in India, standing up the IT operations function that will run the centre end to end
Location: Bengaluru, Mumbai, Delhi NCR, Hyderabad, Pune, Chennai, Kolkata, Ahmedabad — or Remote (India)
About the Company
The GCC has crossed its first year of operations and has partnered with Flexiple to bring on an IT Manager who can own infrastructure and support as the site scales past a few hundred seats. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.
Role Overview
As IT Manager, you will run the centre's IT operations end to end — infrastructure, service desk, and vendor relationships — reporting into the site leadership team.
Key Responsibilities
IT Operations & Infrastructure
Own the day-to-day performance of servers, networks, endpoints, and cloud workloads
Set and track SLAs for incident response, change management, and uptime
Manage the IT budget, licensing renewals, and hardware refresh cycles
Team & Vendor Management
Lead and mentor a team of support, network, and systems engineers
Negotiate and manage contracts with ISPs, cloud providers, and hardware vendors
Drive security posture — patching cadence, access reviews, and audit readiness
Ideal Candidate Profile
6 to 10 years in IT operations or infrastructure, including 2+ years leading a team
Hands-on grounding in networks, Windows/Linux server administration, and at least one major cloud platform
Comfortable owning a budget and justifying spend to non-technical stakeholders
Clear written and spoken English and a reliable remote-work setup
Preferred Qualifications
ITIL Foundation certification or equivalent process exposure
Experience with an ITSM tool (ServiceNow, Freshservice, or similar) and endpoint management platforms
What We Offer
Full ownership of IT for a fast-scaling GCC site, not a shared regional function
Remote-friendly, pan-India hiring with long-term placement
A seat on the site leadership team from month one
Hiring Process
HR Screening → Assignment → Panel Round → Leadership Round → Culture Fit
This posting covers one opening now, with your application kept on file for the next round as the centre scales.

Work arrangement
No