Customer Support Executive

We are looking for a Customer Contact Comms Associate - Messaging to provide exceptional customer support through digital messaging and live chat channels. The role involves handling customer inquiries related to billing, payments, products, services, account management, and technical support while ensuring a seamless customer experience. The ideal candidate should possess excellent written communication skills, strong problem-solving abilities, and a customer-centric approach.
Responsibilities:
Manage inbound customer interactions through chat and digital messaging platforms.
Resolve customer queries related to billing, payments, account administration, products, and services.
Provide troubleshooting support for devices, handsets, and digital services.
Deliver accurate and timely resolutions while maintaining high customer satisfaction.
Identify upselling, cross-selling, and customer retention opportunities during interactions.
Guide customers through digital tools and self-service platforms.
Maintain accurate records of customer interactions in CRM systems.
Collaborate with internal teams to resolve complex customer issues.
Ensure compliance with company policies, quality standards, and data protection regulations.
Contribute to process improvement initiatives by sharing customer insights and feedback.
Requirements:
Excellent written communication and customer service skills.
Strong analytical and problem-solving abilities.
Ability to handle multiple chat conversations simultaneously.
Good knowledge of CRM tools and customer support platforms.
Strong attention to detail and documentation skills.
Ability to work independently in a fast-paced environment.
Good understanding of sales, customer retention, and revenue generation opportunities.
Proficiency in Microsoft Office and digital tools.
Eligibility Criteria:
Any Graduate.
1-3 years of experience in Customer Service, Chat Support, Digital Support, or Contact Center Operations.
Experience in live chat, messaging support, or omnichannel customer service preferred.
BPO, Telecom, Technology, E-commerce, or Customer Support experience is an advantage.
Strong English communication skills (written and verbal).
Preferred Competencies:
Customer-focused mindset.
Adaptability and resilience under pressure.
Time management and multitasking abilities.
Team collaboration and stakeholder management skills.
Ability to meet service quality and performance targets.

Experience
1-3 yrs