Business Analyst - Salesforce

As a Salesforce Business Analyst/Functional Consultant, you will be responsible for designing, building, and implementing strategies to enhance business performance using Salesforce CRM. You will work closely with clients to solve customer-facing challenges across sales, service, and marketing functions.
Responsibilities:
Provide consulting support on Salesforce projects by conducting design sessions and gathering requirements.
Present working demos to stakeholders and support implementation tasks.
Apply industry knowledge to implement Salesforce solutions tailored to client needs.
Develop business cases and value propositions with data analysis and presentation preparation.
Collaborate with project teams for successful Salesforce delivery.
Engage in pre-sales activities, including RFP responses, solution demonstrations, and cost estimations.
Contribute to initiatives by developing points of view and reusable assets and analysing market trends.
Requirements:
Must have skills: Salesforce CRM platform implementations, business analysis, and stakeholder management.
Good skills to have: pre-sales activities, service experience design, and industry-specific knowledge.
Experience: Minimum 5+ years of experience.
Strong stakeholder management and issue resolution skills.
Proficiency in business analysis, especially in service process design/redesign.
Familiarity with industry-specific requirements and customer service operations.
Experience in service experience design and user research.
Exposure to pre-sales activities and willingness to grow in this area.

Experience
6-9 yrs