Live opening · Posted 11 days ago
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About the role
Description supplied by the original job listing.
Responsibilities:
Configure and support ServiceNow HR Service Delivery (HRSD) or Customer Service Management (CSM) solutions.
Configure HR services, case management, lifecycle events, or customer service workflows based on business requirements.
Build and maintain Employee Centre, Customer Service Portal, catalog items, and record producers.
Configure Agent Workspace, workflows, assignment rules, and approvals.
Support testing, deployments, production support, and platform enhancements.
Requirements:
Hands-on experience with HR Service Delivery (HRSD).
Experience configuring case management, service catalogues, record producers, or workflow automation.
Familiarity with Employee Centre, Customer Service Portal, or Agent Workspace.
Basic understanding of ServiceNow security, roles, access controls (ACLs), and scoped applications.
Experience
0-3 yrs
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