Customer Service Specialist

Customer Service Specialist
A Fortune 200 company building its India customer support desk within its Global Capability Centre (GCC)
Location: Remote (India)
About the Company
A Fortune 200 company is scaling its Global Capability Centre in India and has partnered with Flexiple to build out its customer support desk. You will join the team handling case volume for one of the group's largest customer-facing functions. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.
Role Overview
As a Customer Service Specialist, you will manage a queue of customer cases end to end, follow documented processes and SLAs, and flag gaps before they become recurring issues.
Key Responsibilities
Case Handling
Resolve customer cases across email, chat, and phone within SLA
Follow documented processes for common and escalated case types
Log every interaction accurately in the case management system
Process and Quality
Flag process gaps or repeat issues to the team lead
Support internal audits of case quality and turnaround time
Ideal Candidate Profile
2 to 5 years in customer service or support, ideally in a large, process-driven setup
Comfort working within SLAs and documented escalation paths
Strong attention to detail and consistent case documentation
Clear written and spoken English and a reliable remote-work setup
Preferred Qualifications
Experience in a shared-services or GCC environment
Familiarity with ticketing tools such as case management or CRM platforms
What We Offer
Structured onboarding into a Fortune 200 support process with clear SLAs and escalation paths
Remote-friendly, pan-India hiring with long-term placement
Stable, high-volume case work with a defined career path
Hiring Process
HR Screening → Assignment → Team Round → Culture Fit
This role also puts your profile in the running for other matched positions across our client roster — one application, multiple opportunities.

Work arrangement
No