Online chat excutive

Company Description Aquarius IT Global Services is a technology-focused organization offering IT solutions and support services to a diverse range of clients. The company is committed to delivering reliable, efficient, and customer-centric services that help businesses operate smoothly and scale effectively. Team members work in a collaborative environment that values professionalism, continuous learning, and ethical business practices. Aquarius IT Global Services provides opportunities for growth and skill development in a fast-paced, service-oriented setting.
Role Description This is a full-time, on-site role for an Online Chat Executive based in Sahibzada Ajit Singh Nagar. The Online Chat Executive will handle real-time customer interactions through online chat platforms, respond to inquiries, provide product or service information, and resolve basic issues or escalate complex cases to the appropriate team. The role involves maintaining accurate records of conversations, following standard operating procedures, and meeting response time and quality targets. The Online Chat Executive will collaborate with colleagues and supervisors to improve customer experience, share feedback, and ensure consistent communication standards. The position requires adherence to company policies, participation in training, and flexibility to work in shifts if required.
Qualifications
Candidates should possess strong written communication skills, with the ability to respond clearly, quickly, and professionally in English.
Candidates should possess excellent customer service skills, including active listening, empathy, and a solution-oriented mindset.
Candidates should possess basic computer literacy, including typing proficiency, familiarity with chat tools, and comfort navigating web-based systems.
Candidates should possess problem-solving and time management skills to handle multiple chats, prioritize tasks, and meet performance targets.
Candidates should possess interpersonal skills that support teamwork, collaboration with supervisors, and constructive feedback sharing.
Relevant qualifications such as a high school diploma or bachelor’s degree, prior experience in customer support or chat process, and willingness to work in rotational shifts are beneficial.

Work arrangement
No