Live opening · Posted 9 hours ago
The key details from the original listing.
Live timing from JobBeeper.
Description supplied by the original job listing.
Job Summary:
We are looking for an experienced Product Support Analyst/Engineer with hands-on experience in HPE NonStop environments and banking/payment-related applications. The ideal candidate should have relevant experience in products such as XPNET, ICE-XS, GoldenGate, and Prognosis, along with strong production support and troubleshooting capabilities.
The candidate will be responsible for supporting business-critical applications, investigating production issues, coordinating with multiple teams, and ensuring the stability and availability of the production environment.
Key Responsibilities:
Provide L2 production support for business-critical applications hosted on HPE NonStop and related platforms.
Support and troubleshoot applications/products such as XPNET, ICE-XS, GoldenGate, and Prognosis.
Perform incident analysis, troubleshooting, root-cause analysis, and resolution of production issues.
Analyze application logs, system logs, traces, alerts, and performance statistics.
Work closely with application, database, network, infrastructure, and client teams for issue resolution.
Prepare and maintain technical documentation, troubleshooting procedures, and knowledge articles.
Participate in 24x7 production support / rotational shifts as required.
Ensure adherence to SLA, operational procedures, and production support standards.
Required Skills & Experience
Strong experience in HPE NonStop / Tandem environments.
Relevant hands-on experience with the following:
XPNET
ICE-XS
GoldenGate
Prognosis
Good understanding of HPE NonStop OS, troubleshooting and product installation.
Experience working in a production support environment for business-critical applications.
Good understanding of TCP/IP and networking concepts.
Ability to analyze system/application issues and perform effective troubleshooting.
Good incident management and problem-solving skills.
Strong communication and coordination skills.
Good to Have
Experience with AIX and/or Linux environments.
Knowledge of network troubleshooting, TCP/IP traces, and connectivity analysis.
Experience with payment/banking transaction processing systems.
Experience with 24x7 banking/payment production environments.
Work arrangement
No
Recently tracked roles with full details and direct application links.