Live opening · Posted 1 day ago
The key details from the original listing.
Live timing from JobBeeper.
Description supplied by the original job listing.
Responsibilities:
Manage the end-to-end customer lifecycle, including onboarding, engagement, retention, and renewals.
Conduct product onboarding sessions, demos, and training for new customers.
Build and maintain strong relationships with clients, acting as the primary point of contact.
Understand customer goals and ensure the product delivers measurable value.
Monitor customer health metrics, usage patterns, and engagement levels.
Proactively identify risks and take action to prevent churn.
Drive renewals and upsell opportunities in collaboration with Sales teams.
Coordinate with Product, Engineering, and Support teams to resolve customer issues.
Conduct Quarterly Business Reviews (QBRs) and share performance insights.
Collect customer feedback and provide inputs for product improvement.
Requirements:
4-7 years of experience in Customer Success / Account Management / Client Success.
Experience working in SaaS, Martech, or Product-based companies.
Strong communication and relationship management skills.
Experience handling B2B clients.
Proven ability to manage multiple customer accounts simultaneously.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Experience in managing client expectations and resolving escalations.
Experience
3-7 yrs
Recently tracked roles with full details and direct application links.