Key Account Manager

Company Description Medybiz Pharma Pvt Ltd, established in 2009, delivers patient-centric healthcare support solutions that help pharmaceutical companies strengthen therapy adherence, patient engagement, and continuity of care. As part of the Portea Medical ecosystem, the company integrates healthcare expertise, on-ground operations, tele-support, and data-driven execution to support complex specialty pharma needs. Medybiz Pharma manages prescription adherence and refills, Patient Assistance and Support Programs, chronic disease management solutions, workforce deployment, tele-counselling, community screening, and healthcare analytics. With a nationwide distribution network reaching over 9,000 pin codes for cold-chain products and 14,000 pin codes for non-cold-chain products, the organization creates connected care experiences that improve patient outcomes. Teams follow specialized, therapy-based protocols and work closely with healthcare stakeholders to deliver measurable healthcare impact.
Role Description The Key Account Manager is a full-time, on-site role based in Bengaluru South. This role is responsible for managing strategic key accounts, including major pharmaceutical partners and healthcare stakeholders, to ensure high levels of service, retention, and growth. The Key Account Manager will oversee account planning, coordinate with internal operations, distribution, and patient-support teams, and monitor performance against agreed service levels and business objectives. Daily activities include conducting account reviews, analyzing data and program outcomes, resolving escalations, identifying upsell or cross-sell opportunities, and preparing reports and presentations for senior stakeholders. The role also involves maintaining strong, long-term relationships, understanding client priorities in depth, and collaborating with cross-functional teams to design and implement tailored solutions that support patient-centric programs and improve overall account performance.
Qualifications
Candidates should possess strong Account Management and Key Accounts skills to manage strategic clients, build long-term relationships, and drive retention and growth.
Candidates should possess robust Analytical Skills and Business Planning capabilities to interpret data, forecast performance, and develop account plans aligned with business objectives.
Candidates should possess excellent Customer Service skills to handle queries, manage escalations, and ensure a high-quality experience for healthcare partners and stakeholders.
Bachelor’s degree in Business, Life Sciences, Pharmacy, or a related field; advanced qualifications or certifications in sales or healthcare management are an advantage.
Proven experience in key account management, preferably in pharmaceuticals, healthcare services, or allied industries, with exposure to patient support or distribution operations.
Strong communication, presentation, and negotiation skills, with the ability to collaborate effectively with cross-functional teams.
Comfort with using CRM tools, spreadsheets, and data dashboards for tracking accounts and reporting performance.
Ability to work on-site in Bengaluru South, manage multiple accounts simultaneously, and operate in a fast-paced, impact-focused

Work arrangement
No