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Description supplied by the original job listing.
Customer Retention Specialist
A global consumer brand building its India team, running win-back campaigns for a subscription line that has grown fast in its first two years
Location: Remote (India)
About the Company
The brand has partnered with Flexiple to hire a Customer Retention Specialist who can turn lapsed subscribers back into active customers. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.
Role Overview
As Customer Retention Specialist, you will run win-back campaigns and track what messaging actually brings lapsed customers back.
Key Responsibilities
Retention & Win-Back
Identify at-risk accounts using usage and engagement signals before they churn
Run outreach campaigns and one-on-one conversations to address customer concerns
Own the win-back process for lapsed customers and track conversion from it
Insights & Collaboration
Analyse churn reasons and share patterns with product and customer success teams
Partner with support and success teams to resolve issues driving cancellations
Maintain accurate records of retention outreach and outcomes in the CRM
Ideal Candidate Profile
1 to 4 years in customer success, retention, or a related customer-facing role
Comfortable having direct conversations with customers who are considering leaving
Data-comfortable — able to read usage trends and prioritise outreach accordingly
Clear written and spoken English and a reliable remote-work setup
Preferred Qualifications
Experience with a CRM or customer-success platform (HubSpot, Zendesk, or similar)
Prior exposure to a subscription or recurring-revenue business model
What We Offer
Ownership of campaigns for a subscription line still finding its retention playbook
Remote-friendly, pan-India hiring with long-term placement
Close collaboration with the marketing team on messaging that works
Hiring Process
HR Screening → Assignment → Manager Round → Culture Fit
One application here also puts you forward for the retention roles this brand adds next.
Work arrangement
No
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