Service Associate

FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. We are currently recruiting Service Associate to join our team in Chennai.
The Service Associate role sits within the wider Client Experience division and will provide you with the opportunity to be the primary contact for clients with respect to data workflows. You will be dedicated experts with specialist, centralised knowledge who anticipate client's operational needs, maintaining data processes and functions, allowing clients to thrive. You will be expected to adapt to client needs through a flexible approach to supporting data workflows to reduce overheads and to improve operational efficiency.
Your key responsibilities as a Service Associate will be to:
To work with clients, to create and publish documents on their behalf
Use online filing systems and e-mails to file regulatory documents with the relevant recipients
To compose the regulatory reports and disseminate them on behalf of clients
Ensure client expectations are met, by providing visibility of data available in our data warehouse.
Communicate with colleagues and clients through emails, MS Teams video conference meetings and chats
Must be able to manage your own time and workload to ensure tasks are delivered as per the SLA
To adhere to all general security responsibilities as documented in the company security policy
To join us as a Service Associate you will need the following experience and skills:
Proficient in MS Office (primarily Outlook, Teams & Excel)
Possess basic knowledge of mutual funds and/or of the financial sector.
A minimum of 1-2 years' experience in the relevant industry
Very good written and spoken English communication skills
Your background ideally will include experience in both manual and automated data entry
By joining the team as a Service Associate, you will be offered the following:
Be part of the Global Data Operation team who is responsible for the core data collection & processing.
Become a domain expert by increasing the knowledge of Mutual funds operations.
24 days holiday
Paid Study leave
Enhanced paternity & maternity
Statutory benefits like PF, Gratuity, etc
Support to set up home office
Health cover with option to add family members
Annual health check up
Meal cards
Full LinkedIn Learning access
Apply today for immediate consideration and we will endeavour to get back to you within 5 working days. Visit our Glassdoor profile or fefundinfo.com to find out more about life @ FE fundinfo!

Work arrangement
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