Home Loan

Company Description IIFL Home Finance is a leading, digitally driven fintech provider focused on affordable and sustainable housing solutions for diverse customer segments, including lower-income and economically weaker sections. The company offers home loans and secured business loans with streamlined, minimal documentation and rapid approvals through fully digital, paperless processes. Aligned with the Government’s #HousingForAll mission and the Pradhan Mantri Awas Yojana scheme, IIFL Home Finance helps make homeownership accessible across India. Through its Kutumb platform and the “Building Green” handbook, the organization promotes awareness and best practices in sustainable, affordable housing. IIFL Home Finance combines innovation, social impact, and customer-centric services to support aspiring homeowners throughout their journey.
Role Description This is a full-time, on-site Home Loan role based in Kolkata. The role involves engaging with prospective and existing customers to understand their housing finance needs, explaining loan products, eligibility criteria, and documentation requirements in a clear and supportive manner. The Home Loan professional will guide customers through the application process, assist with completing forms, verify documents, and coordinate with internal teams to ensure timely processing and disbursement of loans. Daily responsibilities include following up on leads, maintaining accurate records, adhering to lending policies and regulatory guidelines, and meeting assigned targets while ensuring high standards of customer service. The role also includes collaborating with branch staff, participating in local outreach or marketing activities, and providing feedback to improve loan processes and customer experience.
Qualifications
Strong understanding of the Mortgage Industry, including home loan products and housing finance practices.
Experience in Mortgage Lending and Loans, with the ability to interpret eligibility, risk, and documentation requirements.
Excellent Communication and Customer Service skills to interact effectively with diverse customers and stakeholders.
Ability to work with digital tools and loan processing systems; familiarity with paperless and online workflows.
Attention to detail and accuracy in documentation, data entry, and compliance with regulatory guidelines.
Proven ability to meet sales or service targets while maintaining ethical and customer-centric practices.
Bachelor’s degree in Finance, Business, Commerce, or a related field is preferred; relevant experience in banking or NBFCs is an advantage.
Comfort working in an on-site branch environment in Kolkata and collaborating within cross-functional teams.

Work arrangement
No