Product Operation Associate

12 of the top 15 pharma generic companies in the world trust Leucine to manufacture the drugs that reach millions of patients every day.
Pharma manufacturing is one of the last large industries still running on paper, Excel, and tribal knowledge. A single missed step in a batch record can mean a recall, a regulatory warning, or a drug that should never have left the plant.
Leucine is the AI platform replacing all of it. Series A, backed by top-tier global investors, 60+ pharma enterprises in production, and the team that's going to define this category.
About the Role
We build software for pharmaceutical quality teams — the systems that decide whether a batch ships, whether an auditor walks away satisfied, and whether a deviation gets closed properly. That means every feature we release has to be correct, documented, and defensible to a regulator.
Shipping fast and shipping validated are both non-negotiable, and that tension is exactly where this role lives. You'll work alongside our Associate Product Manager as the operational backbone of the product function: testing what engineering builds, writing the test cases that define "done," producing the validation and CSV documentation our customers depend on, and keeping the paper trail clean while the product moves quickly.
This is not a role where you'll be told what to think about the roadmap on day one. It is a role where you'll see every feature up close, learn a regulated domain most PMs never touch, and build the judgment that makes a strong PM two years from now. If you want to learn product by being in the details of how it actually gets shipped, this is that seat.
What You'll Do
Test what we build
Run structured functional test passes on new features before they reach customers — happy paths, edge cases, permissions, and the ugly states nobody designed for
File bugs that engineers can act on immediately: clear repro steps, expected vs. actual, environment, severity
Verify fixes and run regression sweeps ahead of each release so old bugs stay dead
Coordinate and support UAT with internal stakeholders and, occasionally, customers
Write the test cases
Translate PRDs and user stories into test cases with explicit preconditions, steps, and expected results
Maintain and version the test case library as modules evolve — so the suite reflects the product as it is, not as it was two quarters ago
Flag gaps in requirements early: if a spec can't be turned into a test case, it isn't finished, and you'll be the one to say so
Own the CSV and validation documentation
Draft and maintain Computer System Validation deliverables — user and functional requirement specs, traceability matrices, IQ/OQ/PQ protocols, and test scripts
Execute validation protocols and capture objective evidence (screenshots, logs, timestamps) to a standard that survives audit scrutiny
Compile executed validation packages, log and route deviations, and keep documentation aligned with 21 CFR Part 11, GxP, and ALCOA+ expectations
Work with engineering to keep validation artifacts in sync with what actually shipped
Write the documents that surround the product
Release notes, user guides, in-app help content, and configuration guides
Internal enablement material so sales, CS, and implementation teams can speak to new functionality accurately
Meeting notes that become action items with owners, not notes that die in a doc
Support the APM on everything else
Backlog hygiene — grooming tickets, chasing missing detail, keeping the board honest
Competitor teardowns, feature research, and quick customer-facing artifacts
Demo environment setup and test data preparation
Pulling the data needed to answer "did this actually work?"
Requirements
What We're Looking For (Must-Haves)
1-3 years of experience in product management, or in a closely adjacent role (business analysis, technical consulting, engineering, or startup generalist work) with clear ownership of outcomes
Strong written communication — you can turn ambiguity into a spec someone else can build from
Basic comfort with data: able to write simple SQL or confidently work in tools like Excel/Sheets, Mixpanel, or Amplitude to answer "is this working?"
A bias toward action — you'd rather ship a v1 and learn than wait for a perfect brief
High agency and low ego — you'll do the unglamorous work (support tickets, QA, competitor research) when it moves things forward
Bachelor's degree in engineering, computer science, business, or a related field (or equivalent practical experience)
Good to Have
Prior experience at an early-stage startup or in a founder's-office-style role
Exposure to tools like JIRA, Figma, Notion/Confluence, or a data warehouse
Familiarity with AI-assisted build tools (Claude, Cursor, v0, Lovable) to prototype ideas quickly
Domain exposure to [your industry, e.g., pharma/healthcare/fintech] — not required, we'll teach it
Benefits
Be part of a fast-growing SaaS company transforming the future of pharmaceutical manufacturing through cutting-edge technology
Collaborate with a passionate, high-performing team building innovative AI-powered digital solutions
Take ownership of impactful client implementations from day one, with ample opportunities for learning, career growth, and professional development
Enjoy a competitive compensation package designed to reward your contributions
Comprehensive Health Insurance with industry-leading coverage for your peace of mind
Complimentary Meals & Refreshments: Stay energized with unlimited breakfast, lunch, snacks, and dinner provided at the office
Family-Friendly Leave Policies, including Paternity Leave and Compassionate Leave, to support you through life's important moments

Work arrangement
No