Reservation Executive

Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You are responsible for selling hotel rooms, event spaces, and other services to potential customers. This role involves identifying and prospecting potential clients, making sales pitches, and closing deals to maximize revenue. As a Sales Executive, you’re not just supporting sales operations and lead generation to help drive new business – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
Diploma or degree in Hospitality, Business, or related field
Minimum 1 year of experience in hotel sales preferred
Strong communication and interpersonal skills
Ability to build and maintain client relationships
Basic understanding of sales processes and revenue generation
Proficient in hotel systems (e.g., Delphi, Salesforce, OnQ, Market Planner Survey)
Self-motivated, goal-oriented, and able to work in a fast-paced environment
Here’s what you’ll do during a typical day:
Perform daily sales operations: Provide administrative support including data entry, invoice distribution, Salesforce activity tracking, and recordkeeping to ensure efficient team operations
Support sales documentation and reporting: Assist with preparing contracts, proposals, RFP responses, client call summaries, and booking and loyalty reports
Generate and qualify new business leads: Research, identify, and evaluate unmanaged and prospect accounts to build and maintain a qualified pipeline
Build collaborative relationships: Partner with Hilton Worldwide Sales peers, customers, and hotel partners to identify and qualify new opportunities, conduct discovery calls for unmanaged accounts, and deliver tailored solutions
Assist with special projects and events: Support departmental initiatives, customer engagement activities, and participation in meetings and conferences as needed

Work arrangement
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