Customer_Support

Company Description Fitspire – Health | Wellness is a health and fitness brand focused on promoting overall well-being, activeness, and agility for people of all age groups. The company develops a wide range of authentic, safe, and high-performing wellness products designed to be globally competitive. Fitspire aims to become India’s leading and most respected health wellness brand by supporting a stronger and healthier lifestyle across the nation. Its product line is conceptualized to deliver 100% vegan and vegetarian formulas that are free from chemicals and steroids, driven by innovation and scientific validation.
Role Description This is a full-time, on-site Customer Support role based in New Delhi. The Customer Support professional will handle daily customer interactions through phone, email, chat, and social channels, addressing inquiries about Fitspire’s products and services. Responsibilities include resolving customer issues, tracking and documenting support tickets, and ensuring timely follow-up to maintain high customer satisfaction. The role also involves gathering customer feedback, identifying trends or recurring problems, and collaborating with internal teams to improve service quality and user experience. The individual will maintain accurate records, adhere to support processes, and contribute to a positive and supportive environment for customers.
Qualifications
Candidates should possess a focus on Customer Support and Customer Satisfaction, ensuring prompt, empathetic, and effective issue resolution.
Candidates should possess solid Communication skills, including clear spoken and written English, and the ability to explain information simply
Previous experience in customer service or support roles, preferably in health, wellness, or consumer products, is beneficial.
Ability to work in a fast-paced environment, manage multiple queries, and use CRM or ticketing tools efficiently.
Basic computer literacy and familiarity with common office and communication software.
A relevant diploma or bachelor’s degree is preferred but not mandatory if supported by strong experience and skills.

Work arrangement
No