Operation Support

Company Description PPStack is a global EdTech brand that empowers students, professionals, and organizations with future-ready skills and digital capabilities for the modern workforce. The company combines artificial intelligence, technology, and innovative teaching methods to deliver smarter, faster, and more impactful learning experiences. Through AI-powered learning platforms, crash courses, corporate training, and career-focused services such as resume writing and coaching, PPStack bridges the gap between education and industry. The organization also provides digital branding, technology consulting, and e-learning solutions, building an ecosystem where education fuels innovation and career growth. Trusted by learners worldwide, PPStack focuses on education, careers, digital growth, and technology innovation.
Role Description The Operation Support role at PPStack is a full-time remote position responsible for ensuring smooth daily operations across PPStack’s learning, career, and digital services. This role includes monitoring workflows, coordinating between internal teams, and responding to learner and client queries to maintain service quality and satisfaction. The individual will assist with scheduling programs, updating operational documentation, tracking performance metrics, and flagging process bottlenecks to relevant stakeholders. They will support implementation of new tools and processes, help with issue resolution and escalation, and contribute to continuous improvement initiatives. Collaboration with customer service, training, and technology teams is key to ensuring that operations remain efficient, accurate, and aligned with PPStack’s mission.
Qualifications
Candidates should possess strong Operational Support and Operations Management skills to handle daily processes, coordination, and workflow optimization.
Candidates should possess solid Analytical Skills to track metrics, identify trends, and support data-driven decision-making.
Candidates should possess excellent Communication and Customer Service skills to interact with learners, clients, and internal teams in a clear and professional manner.
Relevant skills such as problem-solving, attention to detail, and time management are beneficial for success in this role.
Experience in EdTech, education services, or technology-driven environments is an advantage.
Bachelor’s degree in business, operations, management, or a related field, or equivalent practical experience.
Comfort with digital tools, remote collaboration platforms, and basic productivity software.

Work arrangement
No