Senior Customer Service Executive

Country: [[filter13]]
Req ID: [[id]]
Job Type: [[filter10]]
Workplace Type: [[onsite_hybrid_remote]]
Seniority Level: [[cust_seniority_level]]
At Leviat, you can build a future with a lasting legacy.
As the global leader in construction accessories and engineered solutions, Leviat helps shape the built environment - responsibly, sustainably and at scale. With 60 locations worldwide, we combine global expertise with local insight to support some of the world’s most ambitious construction projects.
Our portfolio brings together trusted brands with decades of specialist experience in structural connections, reinforcement, anchoring and lifting systems. Together, we help make buildings safer, stronger and more efficient. Learn more about our business and trusted product brands at www.leviat.com
Working in partnership with architects, engineers and contractors around the world, we deliver innovative solutions and technical expertise that accelerate construction and enhance building performance.
At Leviat, expertise is valued, collaboration is encouraged and ambition is supported. Whatever your role, you will have opportunities to develop, specialise and make a meaningful impact on the built environment.
Our products are often unseen, yet essential; helping shape the places where people live, work and connect every day. Wherever construction demands precision, reliability and innovation, Leviat plays a critical role.
Own where your ambition can take you. With the support of a global business, you’ll be empowered to explore opportunities, grow your expertise and help build the future of construction.
PURPOSE OF THE ROLE
The Senior Customer Service Executive is responsible for overall customer satisfaction by supporting the Sales Team to ensure customer' needs and concerns is efficiently and effectively managed i.e., to turn unhappy customers into return guests. Build rapport and establish good relationships with customers to ensure customer retention
KEY TASKS & RESPONSIBILITIES
Develop business process improvement solutions & service quality processes to enhance customer service operations.
Responsible for Key Accounts and Export Sales
Processing Customers Order accurately and timely i.e. generating Sales Quotation, Sales Order, Delivery Order & Invoice, communicating with team member in the supply chain ensuring stock availability and ability to meet customer delivery schedule;
Up selling - actively promote associate products when responding to customers enquiry, possess a level of creativity when it comes to up selling;
Maintain relationship with clients by providing support, information, and guidance, researching and recommending new opportunities and service improvements;
Communicate both with internal and external customers i.e. updating customer on delivery schedule;
Support the Sales Team to ensure that customers are well assisted, and all enquiries are responded in timely manner;
Handling all customer complaints and addressing the same instantly;
Analyse customers' feedback to understand areas for improvement and present the findings to Commercial Director and Marketing Head.
Customer Database Management registering new customer, update customer information;
Manage the CRM system, maintain data integrity, identify sales potential and present to superior. Maintain housekeeping of CRM system;
KEY LEADERSHIP COMPETENCIES
Great attitude who embraces every situation

Employment type
Full Time