Travel and Expense (T&E) Program Analyst

Job ID: [[id]]
CRH's Americas Materials division is the leading integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America. Our operations span North America with over 29,000 employees at close to 1,660 locations in 45 US States and 2 Canadian provinces.
Job Summary
We are seeking a skilled and experienced AMAT SSC Travel and Expense (T&E) Program Analyst to support our shared services. This role involves Concur expense solution administration and partner with management in ensuring adherence to the Company’s Corporate Card Policies and Procedures. The Corporate card analyst manages the configuration of the Concur rules to support operations, resolution of escalated T&E program issues, communications to end users, and active participation in all related strategic projects. As a subject matter expert, the ideal candidate supports new process implementations to completion and improve the customers' experience.
What Procure-to-pay (P2P) does
(P2P) streamlines the process of processing invoices, ensuring suppliers are paid efficiently and managing the Travel and Expense program. By centralizing accounts payable functions, it fosters consistent standards, improved compliance, and enhanced visibility across an organization. P2P empowers the organization to reach a high level of efficiency while minimizing errors and enhance vendors and internal customer experience. Furthermore, the Shared Service P2P department can leverage data analytics for better decision-making, optimizing overall financial and operational performance.
What Shared Services Does
A Shared Services Center (SSC) centralizes critical business processes, streamlining operations, reducing costs, and delivering consistent quality. By consolidating areas such as finance, procurement, payroll, and reporting, SSC eliminates duplication, frees time for strategic priorities, and fosters efficiency.Shared Services enables companies to focus on growth and strategic goals while maintaining operational excellence. SSC's primary functions include:
O2C (Order-to-Cash): Manages the customer journey from order to payment, driving smoother revenue processes.
R2R (Record-to-Report): Enables robust financial reporting and accounting.
P2P (Procure-to-Pay): Ensures timely vendor payments and strong supplier relationships. Manages the Travel and Expense Program.
Center of Excellence: Drives innovation and continuous improvement.
Payroll (Hire-to-Retire): Ensures accurate, compliant employee payments.
Key Responsibilities
Sustain a culture of continuous improvement to deliver effective and efficient travel and expense administration.
Use proper analytical tools to monitor, analyze and investigate inefficiencies or process failures to develop and propose improvement implementations.
Monitor proper T&E controls as well as key operational management controls.
Propose concrete action plans to Management regarding training needs based on the frequency of problem types, audit findings, and inquiries from customers. Also, deliver feedback on suggested policies and procedures to gain efficiencies and overall compliance with expense management tools and platforms.
Provide guidance and training to card holders and Concur users as needed. Support them with any expense reporting issues. Questions must be handled with diplomacy, friendliness, accuracy, timeliness, and confidentiality.
Provide necessary reports and analyses to management, conduct sensitive investigations, and enforce compliance with Travel and Expense company policies.
Support external audit efforts and maintain familiarity with SAP elements (e.g., chart of accounts, profit center and cost center hierarchies).
Remain abreast of best practices and trends relevant to corporate card administration, shared services, and related technologies.
Qualifications
Bachelor’s degree in accounting or related field preferred.
Minimum 2 years of experience with SAP Concur administration.
Minimum 3 years of experience in working within Corporate Card functions in a Shared Service.
Proven track record in delivering high levels of customer service.
Excellent communication and leadership skills.
Strong problem-solving abilities and strategic mindset.
Familiarity designing and standardizing processes, preferably transactional activities
Working knowledge of the building products/construction industry preferred
Ability to navigate competing priorities from various stakeholders and make decisions while maintaining collaborative culture.

Employment type
Full Time