Operation Executive

JOB DESCRIPTIONPosition: Operations Executive – Manpower Operations
Department: Operations
Reports To: Operations Manager / Branch Manager
Location: As assigned
Employment Type: Full-Time
1. Job Purpose
To efficiently manage day-to-day manpower operations at client sites, ensuring timely deployment of employees, attendance management, replacement of absentee employees, client coordination, and smooth execution of manpower contracts while maintaining company policies and statutory requirements.
2. Key Responsibilities
A. Manpower Deployment
Coordinate deployment of manpower as per client requirements and work orders.
Ensure adequate manpower is available at all assigned sites.
Arrange immediate replacement for absentee, resigned, or terminated employees.
Maintain updated manpower deployment and site-wise employee records.
Coordinate joining and transfer of employees between sites.
B. Attendance & Workforce Management
Monitor daily attendance, absenteeism, late coming and employee deployment.
Collect and verify site-wise attendance/muster records.
Coordinate with supervisors/site in-charges for accurate attendance.
Identify manpower shortages and take corrective action promptly.
Ensure attendance data is submitted to the HR/payroll team within the prescribed timeline.
C. Client Coordination
Maintain regular communication with clients regarding manpower deployment and operational issues.
Attend to client complaints and coordinate their resolution.
Visit client locations periodically to monitor service quality and manpower availability.
Obtain manpower requirements and coordinate fulfilment within agreed timelines.
Maintain good professional relations with client representatives.
D. Employee Coordination
Coordinate with employees regarding joining, duty locations, shifts and work schedules.
Address routine employee grievances and escalate major issues to management/HR.
Coordinate employee replacement, transfer, leave and absenteeism.
Ensure employees report to duty as per assigned schedule.
E. Documentation & MIS
Maintain site-wise manpower deployment records.
Prepare daily/weekly/monthly operational reports.
Maintain records of joining, replacement, transfer and separation of employees.
Verify client attendance sheets and other documents required for billing.
Coordinate with HR, Payroll and Accounts departments for timely processing of salary and client bills.
Maintain proper records of uniforms, ID cards, PPE and other items issued to employees, wherever applicable.
F. Compliance & Site Discipline
Ensure manpower is deployed in accordance with applicable company and client requirements.
Coordinate with HR/compliance teams for PF, ESIC, labour law and other statutory documentation wherever required.
Ensure employees follow client-site rules, discipline and safety requirements.
Report any serious misconduct, accident, dispute or compliance issue to management immediately.
3. Daily Operational Activities
Check attendance and manpower availability at all assigned sites.
Follow up on absenteeism and arrange replacements.
Coordinate with site supervisors and client representatives.
Update manpower deployment records.
Resolve operational issues and escalate unresolved matters.
Ensure required documents are collected from sites.
Submit daily operational status to the reporting manager.
4. Required Skills
Good communication and interpersonal skills.
Good knowledge of manpower deployment and site operations.
Ability to manage multiple client locations.
Good knowledge of MS Excel and basic computer applications.
Strong follow-up and coordination skills.
Ability to handle employees and client representatives professionally.
Problem-solving and decision-making ability.
Willingness to travel/visit client sites as required.
5. Qualification & Experience
Qualification: Graduate in any discipline preferred.
Experience: 1–3 years of experience in manpower supply, facility management, labour contracting, housekeeping, security, industrial manpower or a similar service industry.
Candidates with experience in manpower deployment and site operations will be preferred.
6. Key Performance Indicators (KPIs)
Manpower deployment against approved requirement.
Timely replacement of absentee/resigned employees.
Attendance accuracy.
Reduction in manpower shortage and absenteeism.
Timely resolution of client complaints.
Timely submission of attendance and operational reports.
Client satisfaction.
Proper maintenance of operational records.
Compliance with company and client procedures.
7. Authority & Accountability
The Operations Executive shall be responsible for the day-to-day operational coordination of assigned sites and shall promptly report manpower shortages, client complaints, employee disputes, accidents, misconduct and other significant operational matters to the reporting manager.
Note: The responsibilities may be modified or expanded by management depending upon the nature and requirements of the client contract.

Work arrangement
No