Holiday Consultant

Company Description Exotic Trips is a travel services company specializing in leisure holidays, MICE (Meetings, Incentives, Conferences, and Exhibitions), and corporate travel solutions. The company provides end-to-end travel support including air ticketing, visa and passport assistance, and foreign exchange services. Exotic Trips focuses on creating seamless travel experiences by combining expert planning, competitive pricing, and personalized customer service. Team members work across multiple travel segments, offering diverse opportunities to learn and grow within the industry.
Role Description The Holiday Consultant role at Exotic Trips is a full-time, on-site position based in Mira Bhayandar. The Holiday Consultant will interact with clients to understand their travel preferences, design customized holiday packages, and provide detailed itineraries and costings. Daily tasks include handling inquiries, coordinating with suppliers and airlines, processing bookings for holidays and air tickets, and supporting clients with visa, passport, and forex-related requirements. The role involves maintaining accurate records, following up on payments and documentation, and ensuring a high standard of customer service before, during, and after travel. The Holiday Consultant will collaborate with colleagues across holidays, MICE, and corporate travel segments to deliver smooth, well-organized trips.
Qualifications
Relevant experience in holiday planning, travel consulting, or tour operations, with the ability to design and present tailored travel packages.
Knowledge of air ticketing processes, basic fare rules, and coordination with airlines or consolidators.
Familiarity with visa and passport procedures, documentation requirements, and foreign exchange services.
Strong customer service and communication skills, with the ability to manage client expectations and resolve issues professionally.
Attention to detail, organizational skills, and the ability to manage multiple bookings and deadlines simultaneously.
Comfort with using reservation or booking systems, standard office software, and maintaining accurate digital records.
Ability to work on-site in Mira Bhayandar and collaborate effectively with a team in a fast-paced environment.
Prior experience in MICE or corporate travel is an advantage; a diploma or degree in travel, tourism, or hospitality is preferred.

Work arrangement
No