E-commerce Manager

Company Description
COAL Clean Beauty is a skincare, haircare & fragrance brand dedicated to crafting extraordinary, authentic, and nature-driven products. Adhering to European clean beauty standards, our product range is designed with quality and sustainability in mind. Available on www.coalcleanbeauty.com, Nykaa, Amazon, Flipkart, Myntra etc and through our social media platforms, COAL Clean Beauty is committed to delivering innovative and natural solutions through its innovative, natural, sustainable range. We are also doing great business with esteemed hotels pan India.
Location
On-site, Golf Course Road, Sector 54, Gurugram
Working Days & Hours
Monday to Saturday (6 days a week), 10 am to 7 pm
Role Description
We are looking for a E-commerce Manager for a full-time, on-site, 6 days a week role located in Gurugram. The Manager will be responsible for managing marketplace and quick commerce operations end-to-end — from listings optimization and catalog hygiene to campaign execution to managing ad spends to sales growth and building strong marketplace relationships. The ideal candidate should have strong hands-on experience with marketplaces & quick commerce and understand the nuances of skincare, haircare and fragrance categories selling. This role requires a balance of strategic planning, hands-on execution and managing the team.
Job Role
· Oversee listings optimization (titles, bullet points, descriptions, keywords)
· Ensure catalogue hygiene — correct images, A+ content, attributes, pricing & stock updates and attribute accuracy is maintained across platforms
· Regularly audit listings to improve discoverability and conversions
· Manage new product onboarding across marketplaces
· Plan and execute marketplaces deals, opt-ins, seasonal sales & festival campaigns
· Expand and grow quick commerce channels (experience preferred)
· Strategize and monitor ad campaigns (sponsored ads, brand ads, display ads)
· Improve organic ranking and conversion rates through SEO and data-driven strategies
· Own P&L for all marketplaces and online channels
· Monitor performance metrics and improve ROAS, TACOS and improvement in overall ad efficiency and sales
· Coordinate with marketplace SPOCs for escalations, visibility, and growth opportunities
· Maintain strong follow-ups for approvals, campaign participation, and issue resolution
· Maintain daily, weekly, and monthly performance reports on Excel
· Track sales, ad spends, conversion rates, return ratios & profitability
· Identify growth opportunities and recommend actionable strategies
· Ensure daily orders from all e-commerce/ quick commerce platforms are processed, packed and picked efficiently and within the stipulated time
· Ensure correct products and quantities are packed by the warehouse team for B2B orders
· Liaison with warehouse team ensuring smooth day-to-day operations
· Ensure the team practices complete safety and zero breach in quality
· Monitor RTO/ cancellations, damages and dispatch errors, be able to take claims of products in such cases
· Maintain data of near to expiry/ expiry products
· Ensure packing and dispatch for e-commerce B2B shipments are as per the marketplace’s requirements
· Ensure inventory is in stock for all the active products and timely inform in case of any shortage
Requirements
· Previous experience of e-commerce marketplaces such as Nykaa, Amazon, Flipkart, Myntra etc in beauty/ skincare/ haircare/ fragrance/ personal care etc is a must
· Quick commerce experience (Blinkit, Zepto, Instamart etc.) is an added advantage
· Global e-commerce marketplaces onboarding experience is an added advantage
· Strong understanding of marketplace algorithms, SEO & paid advertising
· Ability to multitask and manage multiple platforms simultaneously
· Ability to handle e-commerce/ quick commerce team
· Knowledge of Uniware is a must
· Good command over Hindi / English
· Should know how to work on Microsoft Excel, must for entering data on daily basis
· Understanding of batch control, shelf life and product handling standards
· Experience in completing tasks efficiently and on time
· Strong attention to detail and ability to manage timelines
· Immediate joiner preferred
Qualifications
· Bachelor's/ Master’s degree in any related discipline
· 4 years plus relevant experience in marketplaces/ e-commerce and quick commerce platforms management

Work arrangement
No