Relationship Associate

Company Description Rainbow Group of Companies, based in Thane, Maharashtra, is an educational organization with over 15 years of experience serving learners from 1.5 to 17 years of age. Through its award-winning verticals, Rainbow Preschool International and Rainbow International School, the group offers a continuum of education from Playgroup to Grade 12. Rainbow Preschools International focuses on early childhood education with a child-centric curriculum that emphasizes creativity, critical thinking, and social-emotional development, along with daycare facilities. Rainbow International School is a CBSE institution committed to equipping students with the knowledge, skills, and values needed for success in a globally connected world. The group is dedicated to educational excellence, holistic development, and an inclusive environment that supports personalized learning experiences for every child.
Role Description The Relationship Associate is a full-time, on-site role based in Thane, responsible for building and maintaining strong relationships with prospective and existing parents, guardians, and educational partners. Daily activities include responding to inquiries, providing detailed information about programs and admission processes, coordinating campus visits, and supporting enrollment and retention initiatives. The role involves managing follow-ups through phone, email, and in-person meetings, maintaining accurate records in CRM or other systems, and collaborating with academic and administrative teams to ensure a positive stakeholder experience. The Relationship Associate will also support events, orientations, and outreach activities, gather feedback to improve services, and represent the organization professionally in all interactions.
Qualifications
Graduate in any stream can apply
Candidates should possess strong Business Relationship Management and Relationship Building skills for engaging with parents, students, and external stakeholders.
Candidates should possess excellent Communication skills, both verbal and written, for clear, empathetic, and professional interactions.
Candidates should possess solid Customer Service skills to handle inquiries, resolve concerns, and ensure a consistent, positive experience.
Candidates should possess good Analytical Skills to interpret feedback, track relationship metrics, and support data-informed decision-making.
Relevant experience in education, admissions, counseling, or client-facing roles is beneficial.
Proficiency in basic computer applications and CRM tools, with strong organizational and time-management abilities.
Bachelor’s degree in any discipline; a background in education, management, or communications is an advantage.
Ability to work collaboratively on-site in Thane, with a professional demeanor and a student-centric approach.

Work arrangement
No