Assistant Manager - Operations

AM – Operations | Job DescriptionRole Summary
Responsible for end-to-end shift operations, productivity, SLA/CPT adherence, manpower planning, process compliance, quality, customer experience, and escalation management.
Key Responsibilities
Own end-to-end shift planning and execution as the Shift Owner.
Track shift productivity and drive achievement of operational targets.
Monitor SLA, CPT, CX CPT, Dock CPT, 3P CPT, TX CPT, and NTBDR.
Ensure adherence to SOP, process, quality, UPP, space design, and audit standards.
Conduct RCA for operational misses and implement corrective/preventive actions.
Ensure timely vehicle placement and fulfilment of customer requirements.
Plan and track manpower availability, attrition, absenteeism, and floor requirements based on CAP fluctuations.
Drive manpower training, floor capability building, and 555 Audits.
Maintain a safe, healthy, and positive workplace environment and drive team motivation.
Handle and resolve Operations, Customer, 3P, and Vehicle escalations.
Coordinate with cross-functional stakeholders to ensure smooth operations and timely issue resolution.
Drive continuous improvement in productivity, quality, safety, and customer experience.
Key Skills
Operations Management | Shift Planning | Productivity | SLA/CPT | Manpower Planning | Quality | SOP Compliance | RCA | Vehicle Management | Customer Experience | Escalation Management | Team Leadership

Experience
1 - 7 Years

Employment type
Permanent

Work arrangement
No