Night Manager - Students Housing

The Resident Night Manager will be responsible for the overall management of student housing operations during the night shift, with primary accountability for student safety, emergency response, and operational continuity.
The position requires a strong security and operations background and the ability to independently manage critical situations, lead night-shift teams, coordinate with multiple support functions, and ensure strict adherence to Company / University policies and Student Housing SOPs.
Key Responsibilities
1. Night Operations & Student Safety
Take overall responsibility for night-time operations across assigned student residences.
Conduct regular rounds of hostel buildings, common areas, entry/exit points and other critical areas.
Ensure compliance with Student Housing policies, safety procedures and operational SOPs.
Maintain a safe, secure and disciplined residential environment.
2. Incident & Emergency Management
Act as the senior on-ground responder for significant night-time incidents.
Manage and coordinate response to:
Medical emergencies
Fire and life-safety incidents
Theft or suspected theft
Security breaches
Student conflicts and disturbances
Unauthorized entry
Property damage
Missing/welfare-related concerns
Critical engineering or infrastructure failures
Coordinate with Security, Wardens, Medical Centre, Engineering and University leadership.
Ensure timely escalation, containment, documentation and follow-up of incidents.
4. Student & Conflict Management
Maintain a professional, calm and approachable presence while dealing with students.
Handle student concerns and conflicts with maturity and sensitivity.
De-escalate difficult situations and ensure student safety.
Maintain confidentiality in sensitive student-related matters.
5. Coordination with Technical Services
Coordinate with the night Engineering / Technical Services team for critical issues relating to HVAC, electrical, plumbing, lifts, water supply, fire systems and other essential services.
Ensure critical complaints are responded to within defined timelines.
Escalate unresolved or high-risk technical issues to the appropriate leadership.
6. Team Leadership
Supervise and coordinate night-shift Housekeeping and Technical Services personnel.
Ensure manpower deployment as per approved roster.
Monitor discipline, grooming, attendance and professional conduct.
Conduct periodic surprise checks and operational audits.
Ensure effective coordination among all night-shift functions.
7. Reporting & Handover
Maintain a comprehensive Night Shift Operations & Incident Log.
Prepare daily night-shift reports covering incidents, security observations, student concerns, emergencies and operational issues.
Ensure complete handover of open and critical matters to the day team.
Maintain accurate and confidential incident records.

Work arrangement
No