Customer Specialist

Job Title: Customer Service OR Customer Support OR Sr Analyst
Location: Remote USA
Job Type: Contract
Job Description
Scope of Work:
 Supporting customers through setup, telemetry enablement, and platform activation.
 Conduct proactive customer outreach through outbound calls, emails, and webinars to engage customers, provide onboarding guidance, and drive platform adoption.
 Schedule and facilitate customer meetings, onboarding sessions, business reviews, and product demonstrations to ensure successful customer engagement.
 Resolve customer queries and onboarding challenges by collaborating with internal cross- functional teams.
 Capture customer feedback, maintain engagement records, and identify opportunities to improve customer experience and adoption outcomes.
 Monitor onboarding progress, customer health, engagement metrics, and outreach activities, providing reports and ensuring timely follow-up on open actions.
Should Have:
 Experience conducting outbound customer outreach calls and engagement campaigns.
 Ability to deliver product presentations, platform demonstrations, and value-based customer discussions.
 Experience influencing customer adoption through consultative communication and relationship-building techniques.
Job Description
 Confidence interacting with customers at various organizational levels and driving conversations toward desired business outcomes.
 Ability to identify customer needs and align platform capabilities with customer requirements.
 Strong analytical and problem-solving capabilities
 Proficiency in CRM tools and customer management platforms
 Basic understanding of technology and networking concepts
 Ability to manage multiple priorities in a fast-paced environment
 Technical aptitude to understand platform workflows and customer requirements (deeptechnical expertise not required)
Good to have:
 Familiarity with platforms such as Cisco Meraki, Webex, Intersight, SD-WAN, or comparable enterprise technology solutions.
 Experience in reporting, tracking, and data analysis
Behavioral competencies:
 Ownership mindset (takes accountability for tracking and follow-ups)
 Proactive problem identification and escalation
 Ability to work collaboratively across cross-functional teams while managing multiple
priorities in a fast-paced environment.

Work arrangement
No