Sales & Operations Manager

Key Responsibilities
Drive monthly sales and revenue targets for the clinic.
Handle leads from enquiry to conversion and ensure timely follow-ups.
Build strong relationships with premium clients and drive repeat visits, memberships and referrals.
Identify opportunities for upselling and increasing customer value.
Manage day-to-day clinic operations and ensure smooth functioning.
Coordinate with the clinic team and manage schedules, daily briefings and service standards.
Handle customer queries and escalations professionally.
Track daily and weekly sales, leads, conversions and revenue.
Coordinate with marketing agencies and monitor lead quality and conversion.
Support inventory, vendor coordination and other operational requirements.
Maintain reports and trackers using Excel/Google Sheets.
Coordinate with the management and ensure business targets and service standards are met.
Requirements
3–5 years of experience in Sales, Business Development, Clinic/Center Management, or similar customer-facing roles.
At least 1 year of experience managing a team, location or business function.
Strong experience in sales, lead conversion and achieving targets.
Excellent communication and customer relationship management skills.
Comfortable handling premium/high-value customers.
Good working knowledge of Excel/Google Sheets.
Candidates from Healthcare, Wellness, Hospitality, Premium Retail, Salon/Spa, Fitness, Diagnostics or similar industries can be considered.
Kannada is an added advantage.
What We Offer
Opportunity to work with a global, doctor-led wellness brand.
Fixed salary + performance-linked incentive.
Direct exposure to clinic operations, sales and business growth.
Opportunity to grow with the business as it expands.

Work arrangement
No