Information Technology Administrator

Experience: 1-2 Years (Network Engineering, IT Support, Desktop Support, or Infrastructure Support)
Location: Indore (on-site)
(A) Key Responsibilities:
Troubleshoot and resolve hardware, desktop, LAN, and network-related issues.
Perform installation, configuration, maintenance, and troubleshooting of desktops, laptops, printers, and other IT peripherals.
Diagnose and resolve network connectivity issues involving LAN, switches, cables, ports, and network devices.
Install, terminate, and troubleshoot LAN/network cables (RJ45).
Prepare LAN cables and perform basic cable testing using appropriate network testing tools.
Perform basic configuration and troubleshooting of network switches.
Understand and troubleshoot common network ports and services such as HTTP/HTTPS, RDP, DNS, DHCP, FTP, SMTP, and other commonly used ports.
Troubleshoot issues related to IP addressing, subnetting, gateway, DNS, and DHCP.
Provide desktop support to end users, including Windows OS, software, peripheral, and connectivity issues.
Perform basic installation, configuration, and troubleshooting of Windows Server environments.
Assist with user account, shared folder, printer, and basic Windows Server-related support.
Install, configure, and troubleshoot CCTV/IP camera systems, particularly Hikvision and CP Plus.
Troubleshoot camera connectivity, IP configuration, NVR/DVR connectivity, and basic CCTV network-related issues.
Monitor network and hardware health and escalate complex issues to the appropriate team.
Maintain proper documentation of incidents, troubleshooting activities, and IT assets.
Coordinate with vendors and service providers for hardware, network, and CCTV-related issues when required.
Follow standard IT support and troubleshooting procedures to ensure timely resolution of incidents.
(B) Required Technical Skills:
1) Networking
Good understanding of basic networking concepts.
Knowledge of LAN, WAN, TCP/IP, IP addressing, subnetting, DNS, and DHCP.
Good understanding of network switches and their basic configuration.
Knowledge of network ports and commonly used services.
Ability to troubleshoot LAN and network connectivity issues.
Good knowledge of network cables, connectors, and cabling standards.
Hands-on experience in making and terminating RJ45/LAN cables.
Knowledge of network cable testing and fault identification.
2) Hardware & Desktop Support
Good Hardware troubleshooting skills.
Troubleshooting of desktops, laptops, printers, monitors, and other peripherals.
Basic knowledge of motherboard, RAM, HDD/SSD, SMPS, power-related issues, etc.
Installation and troubleshooting of Windows operating systems.
Good desktop and end-user support skills.
3) Windows Server
Basic knowledge of Windows Server.
Understanding of basic server services such as Active Directory, DNS, DHCP, and file sharing will be an advantage.
Basic user and system administration knowledge.
4) CCTV / Surveillance
Basic to good knowledge of Hikvision and CP Plus CCTV/IP camera systems.
Knowledge of NVR/DVR and IP camera connectivity.
Ability to troubleshoot CCTV network and connectivity issues.
Understanding of IP addressing and network configuration for CCTV devices.
(C) Required Soft Skills:
Good analytical and troubleshooting skills.
Strong problem-solving ability.
Good communication and interpersonal skills.
Ability to work independently as well as in a team.
Willingness to learn new technologies.
Good customer/end-user handling skills.
Ability to work under pressure and resolve issues within defined timelines.
Good documentation and reporting skills.
Interested candidates can share their resume at muskan@vibsinfosol.com

Work arrangement
No