Information Technology Analyst

Role Description The Information Technology Analyst is a full-time, remote role responsible for supporting Nexorant LLC’s technology environment and ensuring smooth operations across internal systems and tools. Day-to-day tasks include monitoring IT infrastructure, diagnosing and resolving technical issues, and providing timely technical support to team members. The analyst will assist in troubleshooting hardware, software, and network problems, maintaining security best practices, and documenting solutions and procedures. This role also involves collaborating with stakeholders to analyze process requirements, recommend technology improvements, and support the implementation of new systems or tools. The Information Technology Analyst will communicate clearly with non-technical users, contribute to continuous improvement efforts, and help ensure reliable, secure, and efficient IT operations.
Qualifications
Candidates should possess strong Analytical Skills to assess system performance, identify root causes of issues, and support data-driven decision-making.
Candidates should possess solid Information Technology knowledge, including familiarity with common operating systems, networks, and business productivity tools.
Candidates should possess Technical Support and Troubleshooting skills to assist users, resolve incidents, and manage service requests in a timely manner.
Candidates should possess clear and effective Communication skills to explain technical concepts to diverse stakeholders and collaborate across teams.
Relevant experience in IT support, systems analysis, or help desk environments; prior remote work experience is beneficial.
Understanding of cybersecurity basics, system administration practices, and ticketing or IT service management tools is an advantage.
Associate or bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
Ability to work independently, manage priorities in a remote setting, and maintain a professional, customer-focused attitude.

Work arrangement
No