Senior Scrum Master

Job Description
Responsibilities
Lead CRM implementation projects from planning through delivery, managing scope, schedule, budget, risks, and dependencies.
Serve as a primary client-facing contact, building trust and effectively managing expectations.
Coordinate multiple project workstreams and ensure milestones and deliverables are completed on time.
Facilitate Agile/Scrum ceremonies, including sprint planning, daily stand-ups, reviews, and retrospectives.
Partner closely with technical and functional teams to identify issues, remove blockers, and drive solutions.
Provide clear project status updates, risks, recommendations, and progress reports to clients and internal stakeholders.
Support ongoing client engagement and account management activities.
Use Jira, Azure DevOps, or similar project and task management tools to track work and project progress.
Contribute hands-on to Salesforce CRM and Salesforce Marketing Cloud projects.
Apply knowledge of CRM platforms, marketing automation, and call center technologies to support effective project delivery.
Maintain a highly organized, detail-oriented, and solutions-focused approach throughout the project lifecycle.
Required Qualifications
Proven project management and Scrum Master experience with direct ownership of scope, schedule, and budget.
Strong client-facing experience with the ability to build relationships and manage expectations.
Experience with CRM implementations, preferably Salesforce.
Hands-on experience contributing to Salesforce CRM or Salesforce Marketing Cloud projects.
Experience with account management or ongoing client engagement models.
Solid understanding of CRM, marketing automation, and call center technologies.
Proficiency with Jira, Azure DevOps, or similar project/task management platforms.
Strong written and verbal communication skills.
Excellent organizational, multitasking, and problem-solving abilities.
Ability to work independently while collaborating effectively with technical and functional teams.
Positive, solutions-oriented approach to project and client management.
Preferred Qualifications
Experience working in healthcare, life sciences, or other regulated environments.
Experience managing complex enterprise CRM implementations.
Ability to contribute beyond project coordination and partner directly with technical and functional teams.
Strong understanding of Salesforce ecosystem and implementation methodologies.

Work arrangement
No