Zoho CRM

Company Description SSMT Solutions is a Bengaluru-based IT company that supports businesses with outcome-focused services in web and mobile application development, digital marketing, AI solutions, cybersecurity, and IT consulting and support. The organization is known for delivering robust, scalable technology solutions that help clients improve efficiency and drive growth. A team of experienced professionals builds and maintains high-quality applications tailored to diverse industry needs. SSMT Solutions values innovation, reliability, and collaboration, offering a work environment where technology talent can contribute to impactful projects and learn from skilled peers.
Role Description This is a part-time remote role focused on Zoho CRM configuration, customization, and maintenance. The Zoho CRM specialist will manage and optimize CRM workflows, fields, and automation to support sales and customer success teams. Day-to-day tasks include analyzing business requirements, setting up modules and reports, managing data quality, and integrating Zoho CRM with other tools as needed. The role also involves collaborating with stakeholders to understand processes, training team members on Zoho CRM usage, and creating documentation and guidelines. The individual will regularly monitor system performance, troubleshoot issues, and suggest improvements that enhance customer relationship management and sales effectiveness.
Qualifications
Candidates should possess strong Customer Relationship Management (CRM) skills, including hands-on experience with Zoho CRM configuration and customization.
Candidates should possess solid Analytical Skills and the ability to interpret data, create reports, and translate insights into actionable recommendations.
Candidates should possess effective Communication skills to collaborate with cross-functional teams, gather requirements, and provide user training and support.
Candidates should possess Sales-related skills, such as understanding sales pipelines, lead management, and forecasting within a CRM environment.
Candidates should possess Project Management skills to plan, prioritize, and deliver CRM enhancements and integrations on schedule.
Experience integrating Zoho CRM with other business applications (e.g., marketing automation, telephony, support tools) is beneficial.
Knowledge of SaaS tools, basic database concepts, and data migration best practices is an advantage.
A bachelor’s degree in Information Technology, Computer Science, Business, or a related field, or equivalent practical experience, is preferred.

Work arrangement
No