IT Service Administrative Assistance

Company Description FuturaSpark Technologies is a digital marketing and growth partner that helps businesses scale confidently through data-driven strategies and measurable results. The company offers services including growth marketing, SEO, e-commerce optimization, performance marketing (PPC), web development, and UI/UX design. By combining creativity, analytics, and performance marketing, FuturaSpark supports brands in increasing visibility, attracting customers, and achieving sustainable growth. The team works with both startups and established businesses to build and optimize their digital presence for visibility, engagement, and conversions. FuturaSpark can be contacted at hello@futuraspark.com for business inquiries and collaboration opportunities.
Role Description The IT Service Administrative Assistant is a full-time remote role responsible for supporting day-to-day IT service operations and administrative activities. This role includes logging and tracking IT service requests, coordinating with technical support teams, and ensuring timely resolution of issues. The assistant will maintain documentation related to IT service management, update ticketing systems, and prepare basic reports on performance and customer service metrics. Daily tasks also involve communicating with internal stakeholders and external clients, providing courteous customer service, and escalating technical issues to appropriate IT personnel when needed. The role requires consistent follow-up, attention to detail, and effective coordination across teams to keep IT services running smoothly.
Qualifications
Strong Technical Support and Troubleshooting skills to assist with resolving basic IT issues and coordinating escalations.
Foundational knowledge of Information Technology and IT Service Management to understand systems, workflows, and service processes.
Excellent Customer Service abilities, including clear communication, empathy, and professional handling of inquiries and service requests.
Good organizational and administrative skills, with experience using ticketing or help desk tools, spreadsheets, and documentation systems.
Ability to work independently in a remote environment, manage multiple tasks, and meet deadlines with minimal supervision.
Strong written and verbal communication skills in English, with attention to detail and accuracy.
Prior experience in an IT support, help desk, or service administration role is preferred.
Relevant education or training in Information Technology, Computer Science, or a related field is beneficial.

Work arrangement
No