Customer Relationship Management Executive

Company Description Futuraspark Technologies is a digital marketing and growth partner that helps businesses scale using data-driven strategies and measurable performance outcomes. The team offers services in growth marketing, SEO, e-commerce optimization, performance marketing (PPC), web development, and UI/UX design. By combining creativity, analytics, and performance marketing, Futuraspark supports brands in increasing visibility, attracting customers, and scaling sustainably. The company works with both startups and established businesses, focusing on visibility, engagement, and conversions tailored to each client’s growth stage.
Role Description The Customer Relationship Management Executive is a full-time remote role responsible for nurturing and managing client relationships across multiple digital marketing projects. This role involves understanding client goals, coordinating with internal teams to align campaigns with expectations, and ensuring timely communication and updates. Daily tasks include monitoring customer experience metrics, supporting customer retention initiatives, handling client queries, and identifying opportunities for upselling or cross-selling services. The position also requires maintaining accurate records in CRM tools, preparing reports on client performance and satisfaction, and contributing feedback to improve processes and service delivery.
Qualifications
Strong Communication and Customer Experience skills to engage clients clearly, manage expectations, and ensure a high standard of service.
Analytical Skills to interpret campaign data, identify trends, and provide actionable insights that support customer retention and growth.
Customer Retention and Sales capabilities to build long-term relationships, address concerns proactively, and identify opportunities for additional services.
Familiarity with CRM platforms and basic understanding of digital marketing concepts (SEO, PPC, growth marketing) is highly beneficial.
Excellent organizational and time-management abilities, with attention to detail and the capacity to handle multiple client accounts remotely.
Bachelor’s degree in business, marketing, communications, or a related field, or equivalent practical experience.
Previous experience in account management, customer success, or client-facing roles in a digital or technology-driven environment is an advantage.

Work arrangement
Yes