Operations Executive / Senior Operations Executive

Job Title: Operations ExecutiveAbout the Role
We are looking for motivated and customer-focused Operations Executives to join our growing Operations team.
As an Operations Executive, you will be part of a customer-facing operations function supporting various business processes such as Telesales, Tele-Collections, Customer Support, and Customer/Document Verification.
The specific function and responsibilities will be assigned based on business requirements, candidate skills, and organizational needs. Each function has defined targets, processes, and performance metrics, with a common focus on customer experience, operational efficiency, quality, and process adherence.
The ideal candidate should have good communication skills, a customer-focused approach, strong attention to detail, and the ability to work in a target-driven and fast-paced environment.
What You'll Do
Depending on the assigned function, responsibilities may include:
Telesales
Make outbound calls to prospective and existing customers.
Understand customer requirements and recommend relevant products or services.
Explain product features, benefits, eligibility, and applicable terms.
Generate and convert leads through effective customer conversations.
Follow up with prospective customers and maintain the sales pipeline.
Achieve assigned daily, weekly, and monthly sales targets.
Maintain accurate customer and sales information in the CRM.
Identify cross-sell and upsell opportunities where applicable.
Tele-Collections
Make outbound calls to customers regarding pending or overdue payments.
Communicate outstanding amounts, due dates, and available payment options.
Understand customer payment situations and secure payment commitments.
Follow up on promised payment dates and maintain accurate records.
Handle customer concerns and payment-related queries professionally.
Escalate disputes and complex cases to the appropriate teams.
Follow defined collection processes and customer communication guidelines.
Customer Support
Handle inbound and/or outbound customer interactions.
Respond to customer queries related to accounts, products, payments, transactions, and services.
Understand customer concerns and provide accurate information or resolutions.
Handle complaints and escalations professionally.
Coordinate with internal teams for resolution of customer issues.
Follow up where required to ensure timely closure.
Maintain accurate records of customer interactions and resolutions.
Verification
Conduct customer, document, application, or transaction verification as per defined processes.
Validate customer information and supporting documents against established guidelines.
Identify discrepancies, inconsistencies, or potential risk indicators.
Conduct verification through calls, system checks, or other approved channels.
Record verification outcomes accurately in the relevant systems.
Escalate exceptions, suspicious information, or cases requiring further review.
Ensure all verification activities are completed within defined TAT and quality standards.
What We're Looking ForEducational Background
Minimum 12th Pass / Graduate in any discipline.
Freshers and experienced candidates may be considered based on business requirements.
Professional Experience
0–3 years of experience in Telesales, Tele-Collections, Customer Support, Verification, Contact Center, BPO, Banking, NBFC, FinTech, or related customer-facing operations.
Relevant experience in any one of the above functions is an advantage.
Fluent in English and Hindi languages or fluent in English with two south indian languages.
Nice to Have
Prior experience in Telesales, Tele-Collections, Customer Support, or Verification.
Experience in Banking, NBFC, FinTech, Lending, Insurance, E-commerce, or BPO operations.
Familiarity with CRM, dialer, ticketing, verification, or customer management systems.

Employment type
Full Time

Work arrangement
No