IT Director

You are the senior technology leader for Snapscale's global operations, based in Kolkata. You own IT strategy and execution across the United States, India, and the Philippines: infrastructure and cloud, network and security, the service desk, vendor relationships, and, critically, the IT controls that keep us HIPAA-compliant and audit-ready. You own endpoint and device lifecycle operations, including equipment provisioning and logistics, for India. For the Philippines, you set and govern endpoint and IT standards, with Philippines-based IT staff reporting to you to execute local delivery and device logistics. For the US, you own IT standards, security posture, and support model for US-based staff and systems, coordinated with US technology leadership. You set and execute global IT standards and act as the escalation point for anything that touches uptime, security, or PHI protection.
The core responsibilities for the job include the following:
Strategy and leadership:
Own the global IT roadmap and budget across the United States, India, and the Philippines, aligned to business growth and US technology leadership priorities.
Assess and choose the India IT delivery model (internal team, MSP, or hybrid) after onboarding; govern Philippines-based IT staff who execute local delivery and device logistics. Set SLAs and performance standards across all regions, and direct remote teams as needed.
Serve as the primary IT leader across Snapscale operations, reporting to US technology leadership and partnering with India Operations and Philippines Compliance.
Own India IT procurement and system setup (hardware, connectivity, SaaS, security tooling) with a named approval path; no side-channel purchases or ad-hoc system provisioning. Extend the same procurement and change-control discipline to global IT spend.
Own global IT operations, security, endpoints, and cloud. Partner with US technology leadership on shared identity, ticketing, and data integrations. Do not own the application product roadmap.
Infrastructure, cloud, and BPO operations:
Own the availability, performance, and security of all IT infrastructure across the United States, India, and the Philippinesservers, storage, networking, telephony, and workstationssupporting 24/7 BPO operations.
Lead cloud strategy and administration (e. g., AWS/Azure/M365 Google Workspace, VoIP/UCaaS), including migrations, cost management, and resilience/DR.
Design and operate India-led L2/L3 support and on-call coverage so office and approved work-from-home staff receive timely help across US, Philippines, and India hours.
Lead the Philippines on-premises-to-cloud migration as a Year-1 priority; India owns backend server configuration and maintenance thereafter, while the Philippines retains local client-facing support.
Ensure business continuity and disaster recovery planning, backups, and tested recovery for all global sites.
Endpoint and device lifecycle (incl. remote/WFH provisioning):
Own the full device lifecycle for India: procurement, imaging, deployment, maintenance, warranty/repair, refresh, and secure decommissioning of laptops, monitors, headsets, and peripherals - including provisioning and logistics for on-site staff and any approved remote/work-from-home employees (shipping, asset tracking, break-fix/replacement, device recovery on exit).
Build scalable asset logistics for a distributed India workforce (no dedicated equipment warehouse today; agent-managed distribution and returns via Amazon Business with GST).
For the Philippines, set and govern endpoint standards, security baselines, and lifecycle policy; Philippines-based IT staff executes physical device logistics locally.
For the US, set and govern endpoint standards, security baselines, and support models for US-based staff and systems.
Enforce endpoint security across all regions via MDM/EDR, disk encryption, patch management, and standardized, locked-down builds.
Security and HIPAA compliance (global):
Own IT security controls that keep all regions HIPAA-compliant and support our SafeBase Initiativeaccess management, encryption, logging/monitoring, and physical + technical safeguards for PHI.
First mandate: eliminate shared credentials and enforce named user accounts, MFA, joiner/mover/leaver workflows, and periodic access reviews. Route AI tools and privileged-access requests through US technology leadership for approval.
Lead IT readiness for internal and client audits, risk assessments, and security certifications the company pursues (e. g., ISO 27001 SOC 2) across all sites; remediate findings.
Define and enforce consistent IT security policies, incident response, and user security awareness across the United States, India, and the Philippines.
Service delivery and vendors:
Run responsive IT service desks with clear SLAs, onboarding/offboarding, and access provisioning across all regions.
Manage vendors, MSPs, and OEMscontracts, AMCs, SLAs, and performancefor hardware, connectivity, cloud, and security tooling globally.
Requirements:
10+ years in IT with 5+ years leading IT in a BPO, ITES, shared-services, or healthcare environment; multi-site and multi-country experience strongly preferred.
Proven ownership of IT infrastructure, cloud, endpoint management, and IT security at scale.
Strong working knowledge of enterprise networking: LAN/WAN, VPN and secure remote access, firewalls, VLAN segmentation, and network security, sufficient to set architecture and direct engineers and vendors.
Hands-on knowledge of HIPAA IT safeguards (or comparable frameworks such as SOC 2 / ISO 27001 / HITRUST) and experience passing client or third-party security audits.
Hands-on knowledge of Microsoft 365 Entra ID (Azure AD), Active Directory, and identity and access management (IAM) for audit-ready access governance.
Strong background in endpoint/device lifecycle management, including remote workforce provisioning and asset control.
Experience managing 24/7 operations, DR/BC, and vendor/MSP relationships.
Excellent spoken and written English; able to serve as the primary IT liaison to Philippine compliance for HIPAA audits, BAAs, and client security questionnaires.
Demonstrated people leadershipbuilding and developing IT teams, including managing staff remotely across locations.

Experience
9-13 yrs