CRM

Company Description PPStack is a global EdTech brand transforming how students, professionals, and organizations gain future-ready skills for the digital era. The company combines artificial intelligence, modern technology, and innovative teaching methods to deliver smarter, faster, and more impactful learning experiences. Its ecosystem spans AI-powered learning platforms, crash courses, bootcamps, corporate training, digital branding, and technology consulting. PPStack focuses on bridging the gap between education and industry through career coaching, e-learning solutions, curriculum design, and academic-industry partnerships. Trusted by learners worldwide, PPStack aims to drive digital growth, career acceleration, and innovation in education and technology.
Role Description This is a full-time remote role for a CRM Specialist at PPStack. The CRM Specialist will manage and optimize customer relationship management systems to support learner engagement, sales processes, and long-term client success. Daily tasks include maintaining accurate customer data, configuring CRM workflows, generating reports and dashboards, and monitoring performance metrics across campaigns and sales activities. The role involves collaborating with sales, marketing, product, and training teams to improve customer journeys, streamline communication, and support retention and upsell strategies. The CRM Specialist will also identify process improvements, document best practices, and assist with CRM-related training and support for internal stakeholders.
Qualifications
Candidates should possess strong Customer Relationship Management (CRM) skills, including experience with CRM platforms, data management, and workflow configuration.
Candidates should possess solid Analytical Skills for reporting, data interpretation, performance tracking, and decision support.
Candidates should possess effective Communication skills for collaborating across teams, documenting processes, and engaging with clients in a clear, professional manner.
Candidates should possess Sales-related skills such as pipeline management, lead tracking, and supporting conversion and retention initiatives.
Candidates should possess Project Management skills to coordinate CRM enhancements, manage timelines, and ensure successful implementation of process improvements.
Experience in EdTech, SaaS, or digital services environments is beneficial.
Familiarity with marketing automation tools, customer segmentation, and lifecycle management is an advantage.
Bachelor’s degree in Business, Marketing, Information Systems, or a related field, or equivalent practical experience.
Ability to work independently in a remote setting, with strong organizational skills and attention to detail.

Work arrangement
No