Operations Manager

Location: Multi-city (Raipur, Bilaspur, and Jaipur)
Employment Type: Full-Time
Industry: Luxury Retail, High-End Beauty & Wellness, Premium Hospitality
About the Opportunity
We are representing a fast-scaling, highly anticipated pan-India luxury lifestyle and wellness enterprise that blends elite salon services with a proprietary clinical skincare brand. As part of our aggressive regional expansion across Central and North India, we are launching flagship luxury salons in Raipur, Bilaspur, and Jaipur.
We are seeking an elite, results-driven Luxury Salon Operations Manager to take complete operational ownership of these flagship units. This role is built for a seasoned hospitality or premium retail operations leader who understands that true luxury is found in flawless execution, uncompromised client discretion, and rigorous service-to-retail conversion.
Key Responsibilities1. End-to-End Operational Excellence
Oversee day-to-day operations across multiple high-volume luxury salon locations, ensuring seamless coordination between hair, skin, nail, and bridal styling departments.
Maintain uncompromising adherence to brand standard operating procedures (SOPs), hygiene protocols, and elite customer service benchmarks.
Manage local store budgets, petty cash, inventory auditing, and utility management while keeping operational expenditures strictly aligned with corporate targets.
2. Staff Leadership & Performance Coaching
Lead, mentor, and motivate a large multi-cultural team of store managers, senior stylists, estheticians, and front-of-house guest relations executives.
Drive the execution of structured retail incentive programs, coaching the styling team on natural product prescription and upselling techniques.
Oversee local staff onboarding, continuous technical training cadence, and schedule rostering to ensure peak floor coverage during high-demand weekend and festive windows.
3. Client Experience & HNW Relationship Management
Deliver white-glove, bespoke customer service tailored to high-net-worth (HNW) clientele, VIPs, and elite bridal parties.
Personally resolve any escalated client feedback with high emotional intelligence, protecting brand prestige and ensuring high customer retention rates.
Partner with marketing and CRM teams to execute exclusive VIP preview events, local partnership activations, and database-driven client outreach campaigns.
4. Inventory & Retail-to-Service Flywheel Execution
Manage the backbar professional consumption and front-of-house retail stock for our proprietary clinical skincare and grooming product lines through centralized ERP systems.
Ensure optimal visual merchandising display standards at all cash wraps and retail counters to drive high-margin take-home product sales.
Candidate Profile & Qualifications
Experience: Minimum 6 to 10 years of progressive operational management experience in high-end luxury retail, or premium multi-location salon chains .
Education: Bachelor’s degree in Business Administration, Hospitality Management, or a related field. Specialized certifications in retail management or luxury brand operations are a strong plus.
Core Competencies: Exceptional financial literacy (P&L management, inventory turns, labor-to-revenue ratios), obsessive attention to detail, and a refined aesthetic sensibility.
Leadership Style: Hands-on, calm under pressure, culturally astute, and capable of leading high-performance creative teams with authority and empathy.
Mobility: Flexibility to travel between Raipur, Bilaspur, and Jaipur as required during the launch and stabilization phases.

Work arrangement
No