Call-Center - Trainee - Remote

Call Center Representative
We are looking for a Call Center Representative to join our client’s team. The ideal candidate will be responsible for handling customer interactions professionally, responding to inquiries, and providing effective support while maintaining a high standard of customer service.
Key Responsibilities
Handle inbound and outbound customer calls in a professional and friendly manner.
Respond to customer inquiries and provide accurate information about products, services, and procedures.
Understand customer needs, resolve basic issues, and provide appropriate solutions.
Escalate complex or unresolved customer issues to the relevant team or supervisor.
Accurately record customer interactions, inquiries, and follow-ups in the CRM system.
Follow company policies, call handling procedures, and customer service quality standards.
Participate in training and continuously develop customer service, communication, and problem-solving skills.
Required Soft Skills
Strong communication and active listening skills.
Customer-focused attitude, patience, and empathy.
Problem-solving skills with attention to detail.
Teamwork, adaptability, and willingness to learn.
Required Technologies & Tools
Basic knowledge of Microsoft Office (Word, Excel, Outlook).
Ability to learn and use CRM systems.
Basic knowledge of call center/telephony systems.
Comfortable using computers, email, and online communication platforms.
Languages & Proficiency
Excellent English proficiency.

Work arrangement
No