Customer Relationship Executive

Responsibilities:
Customer Engagement: Serve as the primary point of contact for key clients, ensuring proactive and effective communication. Build and maintain long-term relationships to drive customer satisfaction and loyalty.
Account Management: Monitor and manage customer accounts, understanding their unique needs and expectations, identifying potential areas for additional services, and ensuring contract compliance.
Problem Resolution: Address and resolve client issues, coordinating with technical teams to facilitate solutions. Ensure customer concerns are handled promptly and effectively, escalating when necessary.
Client Onboarding: Oversee the onboarding process for new clients, ensuring smooth integration and alignment with the client's goals and expectations.
Service Optimisation: Work closely with IT teams to ensure services are aligned with customer needs, track performance metrics, and provide feedback to enhance service delivery.
Sales Support: Identify opportunities for upselling or cross-selling additional services that could benefit the client, collaborating with sales and marketing teams to ensure consistent messaging.
Customer Feedback: Regularly gather and analyse client feedback, using insights to improve customer experience and refine services and processes.
Reporting and Analysis: Maintain records of client interactions and outcomes. Provide regular reports on customer satisfaction, account performance, and other key metrics to senior management.
Requirements:
College diploma or university degree.
Exceptional written and oral communication skills.
Excellent communication and interpersonal skills, with the ability to build and maintain relationships at all levels.
Experience writing proposals for technical solutions to fulfil business needs
Strong problem-solving abilities, with a focus on delivering proactive solutions.
Ability to work in a fast-paced environment and manage multiple client accounts.
Proficiency in CRM software and the MS Office Suite.
Ability to work under moderate supervision.

Experience
0-1 yrs