System Admin

Responsibilities:
Provide support for incoming requests to the service desk via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end-user issues.
Provisioning and system setup for new hires.
Prioritise incidents and service requests according to defined processes to meet defined SLAs.
Use remote tools and diagnostic utilities to aid in resolving support requests.
Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
Install and configure hardware and software components throughout various network infrastructure devices.
Install antivirus software and ensure virus definitions are up to date.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Network firewall and switch administration and maintenance.
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
Establishing good relationships with all departments and colleagues.
Ensuring company safety and security standards are met.
Network and server solution design and architecture.
Migrating on-premises servers and IT infrastructure to the cloud.
Enabling and using advanced tools and processes to provide cybersecurity protection to client IT infrastructure.
Requirements:
College diploma or university degree in the field of Computer Science and/or 7+ years equivalent work experience.
Exceptional written and oral communication skills.
Experience with desktop and server operating systems including Windows 7 Windows 10 Server 2008 Server 2012 Server 2016 Server 2022 and Mac OS.
Experience writing proposals for technical solutions to fulfil business needs.
Strong understanding of technology and business productivity systems.
Active Directory knowledge and experience.
Experience with firewalls, switches, routers, AP's.
RMM and PSA Experience.
Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
Good problem-solving skills.
Excellent customer service skills.
Ability to work under moderate supervision.
Sales Engineering experience a plus.
Microsoft Server certification preferred.
Microsoft Desktop operating system certification is preferred.

Experience
3-5 yrs