Senior Executive – Operations

Senior Executive – Operations
Key Responsibilities:
Onboard and manage high-quality driver partners and vendors to meet business requirements.
Ensure driver partners and vendors are well-trained, process-driven, and customer-centric.
Drive adherence to operational processes and ensure delivery against committed SLAs.
Monitor daily operations and proactively resolve issues to maintain business continuity.
Restore operations to normalcy quickly in case of operational disruptions or exceptions.
Hire, coach, mentor, and manage a team of Supervisors to ensure strong operational performance.
Track key operational metrics, identify gaps, and implement corrective actions.
Coordinate with cross-functional teams to ensure smooth and efficient operations.
Drive continuous improvement in processes, service quality, and customer experience.

Experience
2 - 4 Years

Employment type
Permanent

Work arrangement
No